1/5

posted Apr-22-2008

I knew this place had bad reviews but I wanted to try my luck. I tried to order by phone at first. After waiting about 35 minutes, I finally got someone. The dialog went something like this:
CSR: Hello? [starts coughing really loudly and puts me on hold] (I didn't have a chance to say anything).
...comes back after 20 seconds...
CSR: Yeah, hello?
Me: I was interested in getting a Canon - [he cuts me off and puts me on hold again for 30 seconds].
CSR: Hello? What do you want?
Me: I want to buy a Canon G9.
CSR: What else?
Me: That's it. Nothing else. [He starts before I can even finish what I said]
CSR: Sold out. Not available. [Hangs up right away].

So I tried ordering online since I figured he was lying. Then they call you to confirm. I gave the person on the other hand my order number. He says okay and then forwards me to an automated message that says they are closed and then gives their business hours. After that I emailed them asking to cancel my order.

These people are without a doubt the worst retailers I've ever had the displeasure of dealing with.

This review was modified by Tops on April 22 2008 04:31:33 PM

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Apr-03-2007

I first assumed that Best Buy's rating on resellerratings.com was so low because Best Buy does not usually cater to enthusiasts, and the crowd that is its customer base primarily posts a review only when something goes wrong. I was quite wrong. Out of a total of five orders from their website, only one was satisfactorily completed. Other orders ended in cancellations of items that were supposedly "in stock", and others ended in overcharges on my credit cards while at the same time their automated system claims that my credit cards are not valid. Their customer service often means well but is ineffective at reaching a resolution.

Don't do business here. You can find practically anything from their website from stores with better prices and better customer service.

This review was modified by Tops on April 04 2007 09:50:33 AM

comment on review | report?

Is this review?… Helpful (1) Cool Share