5/5

posted Jul-02-2011

I recently ordered some BD discs to use on my new BD burner and my search for the best quality BD discs and best price led me to SuperMediaStore. The price was much better than the largest online bookstore site, the big chain electronic stores, and much better than the neighborhood super mega store.

I have since gone through 8 or 9 of the BD discs and haven't had one issue. They burn perfectly! Delivery was quick, and they were packed well.

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1/5

posted Feb-20-2009

I ordered a new Garmin GPS from Myrtle Electronics. They had the best price advertised on their website. When I called them to confirm the order, they told me that the price was for a grey market item, and it didn't have a USA warranty. But, for $20 more they could provide a new USA warranted item. So, I told them to ship me the one with the USA warranty for the additional $20.

When it arrived, it wasn't a new item. It arrived in a white box. The GPS that they sent me was a refurbished item. I decided to open the box and make the best of a bad purchase. This is when things got worse. The first thing that I noticed was that the manual was creased and obviously used. When I tried to register the GPS with Garmin, the website said that the unit had already been registered by someone else - thereby proving that it was indeed a used item.

When I contacted the Hot Buys/Myrtle Electronics store by phone, I was promised a prompt refund if I would just ship it back to them, and mark the outside of the box with the RMA number that was sent to me by email. I did this and have tracking/delivery information to prove that they had received it.

When I called a few days later they told me that the refund was being processed and I should have the refund in a few days.

After a week, I called them again. And again they assured that the refund was being processed and the refund would be processed in a few days.

After two weeks, I called them again. For the third time they told me the same story. The refund was being processed and I should have it in a few days.

A few days passed, I checked my account and found that the refund had not been processed and promptly started the credit card dispute process.

These people treat you very nicely on the phone. They are not rude, and are pleasant to speak with. Unfortunately they aren't an honest business do deal with. I do not recommend them. For the price I paid for this Garmin GPS, I got a new one - with a USA warranty for less through Amazon.com.

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5/5

posted Jan-05-2008

I heard of this seller from PentaxForums.com and decided to try them since everyone was proclaiming how good the prices and service was. They were right! I ordered the Pentax DA* 50-135 lens, and it was shipped to me very quickly. The lens has a US warranty (just as described) and was exactly what I ordered. I am very pleased with this seller and will definitely do business with them again!

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2/5

posted Jan-05-2008

Excellent customer service! Very helpful, and great prices! Fast shipping. Willing to go the extra mile to help a customer!

[update] 2008-01-25: I just realized that I did not get a USA warranty as advertised on the website. They are selling gray merchandise.

[update] 2008-04-14: I was contacted by this reseller a couple weeks ago about my review on ResellerRatings. They stated that they would provide a 3 year warranty for me at no charge. I received the warranty a few days ago. I didn't receive a Tamron warranty, the warranty is a third party warranty: RepairTech.

This review was modified by TomInJax on April 14 2008 05:58:19 AM

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5/5

posted Sep-22-2006

Fast shipping! Excellent service! Quality products!

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1/5

posted Jan-13-2005

I tried to order the Panasonic PV GS-400 camcorder from their website, and they send me a follow up email to call and confirm the order. When I did, the customer service person told me that I needed to purchase accessories in addition to the camcorder. When I asked why he explained that the camcorder was grey-market, no battery, no charger, no USA warranty. I tried to ask more questions at this point (I was confused and surprised) but the customer service person replied "you aren't listening to anything that I am saying, are you?". The more that I talked with him, the more rude he got. I canceled the order and re-ordered from a more reputable (alas more expensive) seller. I would never purchase anything from this company. Stay away!

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