2/5

posted Oct-25-2007

***UPDATE***

I called MilestonePC back and decided than waiting for a full refund I would try to get another notebook off their clearance list. Within 2 days of that phone call my laptop was shipped out and my CC was refunded the difference. So things may be getting back to normal.


Stay away from Milestone PC something is up, heard rumours about the owner having family problems but this is no excuse for taking peoples money,

I ordered on oct 4 2 asus z62j notebooks which were on sale for $349 on act 10th my cc was charged for both of them yet my order status was still pending. I phoned on oct 13th and spoke with someone not sure who and they said that there was only 1 notebook not 2 like i had ordered. I asked if just the one could be shipped and the person on the phone said that i could get the one notebook with a cpu/ram/hdd installed. I didn't want that i oreded 2 barebones becasue i have parts for them, not sure what the reluctance is to sell me a barebones notebooks. Anyhow i tried to call back to cancel my order and get a refund it takes me a week to actually get through to anyone (their phone mailbox was full) i tell them to refund my cc and its been over a week and still no refund. Avoid at all costs

This review was modified by TnT_Tyler on November 18 2007 12:33:43 PM

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1/5

posted Dec-09-2006

***NOT HAPPY AT ALL***

I've ordered from them in the past and not had any problems although now I suspect something is up.

On november 20 I placed an order for an Asus motherboard and corsair ddr2 ram. The motherboard said it was in stock and would ship within 24 hours or so. The ram said it is usually shipped in 2-3 days. I elected to have express shipping through canada post and payed $31 for it. I expected to recieve the order in about a week. However after placing the order on sunday I never heard any responses back other than that the order was recieved. Come friday(nov 24) I contacted the live help operators and they said the shipping manager was going to email me regarding the order, I did not get an email. The following day (nov 25) I recieved an email from canada post saying that my order was shipped. It was shipped expedited parcel not expresspost as I had payed for. The item was recieved friday dec 1. Upon recieving the package I discovered the ram was not included in the order. I contacted the live help operators and they informed me that the ram was shipped out just after the motherboard. As of dec 8 I have not recived the memory yet, or any tracking information regarding the 2nd shipment.

This order has been somewhat frustrating for me as I decided to purchase from bytewizecomputers becasue they apparently had the items I wanted in stock and were cheaper than NCIX. I elected to get express shipping and once only one of the items shipped out it was not with express shipping and took 6 days to recieve.

Whats really bothering me now is i emailed them 5 days ago about the situation and havn't heard anything from them. In addition the live help feature has not been available for over a week. I guess another thing i should mention is that i payed for the items using email money transfer, and i'm not sure if i have any way to get my money back.

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