“Late update - Should have done this earlier: They worked with me to resolve my problem, and refunded payments. Good, persistent follow-up and follow-through.
Changing my review from the following... They called and are working with me to resolve the issue. Hope to have everything sorted out soon. Changing stars now!
Earlier: Terrible experience! Paid for expedited shipping to get items in time for event and according to website promised date. Order arrived 3 business days (5 days total) late. I had to buy something locally for event. They refused to refund shipping AND charged return shipping PLUS restocking fee for item I couldn't use because it was late. Don't order from here if you care about customer service! ”