5/5

posted Mar-16-2011

This was my first order with Sparkfun and I found the overall experience to be good.

Sparkfun made a minor error on the order they shipped to me and worked to reconcile the error in a manner that made both of us happy.

The positives:
1. Prices are favorable.
2. Order process workflow and search on the site were great.
3. Customer Service is polite and easy to work with.

The less than positives:

A. I wasn't looking for expedited shipping on this order, but was a little surprised that it took 6 days for an order that fits in a USPS "Small Size" Priority box 6 days to arrive. You should use their expedited shipping offer if you are under a time crunch.

Final Outcome:

Customer service worked very hard to satisfy the error with the order and the shipping time. I can say I was truly pleased with the customer service person I spoke too.

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5/5

posted Sep-30-2009

For water cooling parts and components I cannot recommend Danger Den highly enough.

1. I called and they spent some significant time helping me determine which components would make a solid w/c machine

2. Their shipping and order correction (when I switched colors on them at the last minute) where top knotch

3. They have great knowledge base and video support for installation and configuration of the products they sell you

4. A return was accepted without hassle, penalty, or anything other than shipping and an RMA request.

Love these guys!

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4/5

posted Sep-30-2009

I really like shopping at NewEgg. Generally, they have what I need at a fair price...not necessarily the lowest price. Sometimes the shipping is a bit slow, but then again it's free.

I'm not sure I like the fact that I have to pay sales tax in California, when I can get similar products from "other MAJOR online retailers" without the tax. Therefore, I have to spend time doing a lot of comparison shopping.

This review was modified by Timberman on September 30 2009 04:36:14 PM

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1/5

posted Sep-30-2009

I will start by highlighting the GOOD about frozencpu:

1. Extremely fast shipping
2. Broad selection of watercooling parts
3. Responsive phone service, which I prefer to email
4. Polite phone service when you are BUYING something

Now, I will highlight my reasons for giving FrozenCPU 1-stars:

1. Expensive shipping - greater than the benefit of fast shipping justifies in my opinion

2. Overall I find their pricing to be high in comparison to their competitors on equivalent products

3. An unreasonable return policy that actually serves to irritate customers and reduce the profitability of FrozenCPU.

4. Phone service is rude and unfriendly if you are NOT calling to spend money

I spent a couple hundred bucks at Frozen CPU after reviewing their wide selection of water cooling pc products. I'm used to dealing with some of their competitors where the return policies are fair and reasonable...now you could say shame on me for not reading the fine print on returning water cooling parts, but in 2009 how many online companies actually refuse returns that are in new condition?

[I suggest everyone read this policy before clicking "buy" at Frozencpu].

When I called to place my order (spend $) the staff was EXTREMELY friendly and helpful with questions and suggestions. When I called to ask for an RMA on water cooling parts I dealt with the exact opposite. The owner, who I spoke too, hung up on me at least 3 times. He didn't like that I told him that his policies were unreasonable and I was unlikely to shop there again. Mind you, I only said that I was not likely to shop there if he didn't consider working with me on a return. I did not call him names or use any 4-letter words, but I can tell you "fair play" in phone negotiation was not the game he wanted to play. He tried every trick in the book to upset me with yelling, hanging up on me (3 times), cursing, and arrogance.

He kept quoting the policy on NO RETURNS for water cooling parts.

What I find particularly perplexing about this scenario is that FrozenCPU could have made money off of me four times...once for the product (priced at a premium), twice for the shipping (also at a premium), and three times for a restocking fee of the water cooling parts I did not want to use, and fourth (or more) on future orders...instead the owner alienated a customer.

As a comparative, I bought well over $4,000 in components to build this particular machine. I shopped with at least 3 other competitors whom all sell the same type of water cooling products as FrozenCPU and I can tell you they all accepted returns for un-used products without ANY hassle.

This review was modified by Timberman on September 30 2009 04:40:37 PM

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5/5

posted Aug-27-2009

Petra's Tech Shop is a class act all the way! Helpful service over the phone, over email (yes, they do respond to email), and in person.

I picked up my order in person, but I asked a lot of basic questions over email before making a purchase. The owner and anyone I have worked with there have gone way out of their way to be helpful.

They will tell you which PC products actually work and which ones are simply nice to look at.

These guys know and understand service. They even take "returns" in a reasonable time frame, which is far more than I can say about some of their "less than easy going" competitors.

There are no surly employees here or anyone who takes comments too personally. These guys rule!

This review was modified by Timberman on September 30 2009 12:16:39 PM

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