1/5
posted Mar-21-2007
Note: purchase year was 2005, not 2006, had to put 2006 in as resellers requires no later than 2006, but this was a 2 year subscription bought in 2005 and expires in 2007 so I am not intentionally misleading. the subscription is in effect till april of 2007 so this is still valid.
subscribed to a 2 yr subscription for Zonealarm Internet Security Suite(2 subscriptions) which allow for free updates for 2 years. I not been able to use the product for about 5 months now as it does not support Vista OS on the computer. I emailed Zonelabs in Nov about whether they were going to support Vista, when I had the beta on my machine and they said yes but had not done anything about it at the time. Now Vista is in it's 3rd mo. Alpha release and I still Zonelabs still does not have Zonealarm for Vista. So I have no firewall/antivirus yet except a 30 day free trial from trend micro now...And I PAID for 2 years to be able to use this program. I feel ripped off....paying for something I am not using. And further, to a company that knows a new OS is coming out, and they intend to support it but do nothing until the last minute.
And they still have the audacity to spam me with other products. Seems to me instead of spamming and promoting other companies products, they should spend that time in getting a working program for vista so my subscription is not wasted. My subscription expires in about 30 days and probably won't be renewed since Zonelabs, to me, appears to not be trustworthy or interested in keeping their product at the excellent leve it once was. And will probably buy the trend Micro product that I have a 30 day trial on my Vista now, since they have their stuff together. I have been loyal to them for years, and the least they could do is return that to their customers. I understand it takes time to conform zonealarm to a new OS, but why not start when the beta was released for use instead of telling me that they don't know anything about a zonealarm product for Vista?
Totally unacceptable Zonelabs. The Beta has been out for a long time and you should have started then, in my opinion as other competitors did. Zonelabs has in my opinion, gone from the peaks of being the best to the lowest at being behind the 8 ball and all their major competitors. And the loyalty I showed them all these years is repaid by this garbage.
Their customer service is terrible..giving you the runaround and won't answer or don't know anything about the eta or anything about the Zonelabs software for vista. And they even get to the point of not answering at all.
This review was modified by
TimC13 on March 21 2007 09:03:48 AM
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![Share](javascript:share_rating({"review_body":"Note: purchase year was 2005, not 2006, had to put 2006 in as resellers requires no later than 2006, but this was a 2 year subscription bought in 2005 and expires in 2007 so I am not intentionally misleading. the subscription is in effect till april of 2007 so this is still valid.<br> <br>subscribed to a 2 yr subscription for Zonealarm Internet Security Suite(2 subscriptions) which allow for free updates for 2 years. I not been able to use the product for about 5 months now as it does not support Vista OS on the computer. I emailed Zonelabs in Nov about whether they were going to support Vista, when I had the beta on my machine and they said yes but had not done anything about it at the time. Now Vista is in it\u0027s 3rd mo. Alpha release and I still Zonelabs still does not have Zonealarm for Vista. So I have no firewall\/antivirus yet except a 30 day free trial from trend micro now...And I PAID for 2 years to be able to use this program. I feel ripped off....paying for something I am not using. And further, to a company that knows a new OS is coming out, and they intend to support it but do nothing until the last minute.<br>And they still have the audacity to spam me with other products. Seems to me instead of spamming and promoting other companies products, they should spend that time in getting a working program for vista so my subscription is not wasted. My subscription expires in about 30 days and probably won\u0027t be renewed since Zonelabs, to me, appears to not be trustworthy or interested in keeping their product at the excellent leve it once was. And will probably buy the trend Micro product that I have a 30 day trial on my Vista now, since they have their stuff together. I have been loyal to them for years, and the least they could do is return that to their customers. I understand it takes time to conform zonealarm to a new OS, but why not start when the beta was released for use instead of telling me that they don\u0027t know anything about a zonealarm product for Vista?<br>Totally unacceptable Zonelabs. The Beta has been out for a long time and you should have started then, in my opinion as other competitors did. Zonelabs has in my opinion, gone from the peaks of being the best to the lowest at being behind the 8 ball and all their major competitors. And the loyalty I showed them all these years is repaid by this garbage.<br>Their customer service is terrible..giving you the runaround and won\u0027t answer or don\u0027t know anything about the eta or anything about the Zonelabs software for vista. And they even get to the point of not answering at all.","link":"http:\/\/www.resellerratings.com\/store\/Zone_Labs\/review\/307394#comment307394","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Zone_Labs.jpg","store_name":"Zone Labs","username":"TimC13","rating":"1"}, "single");){kind=link}