1/5

posted Sep-07-2006
SCAM!!! SCAM!!! SCAM!!!
They advertised a digital camera for a great price, which I ordered and I also ordered an additional lens for the camera. I even paid the extra money for expedited shipping. They also had 5 star reviews from another online store rating site. Immediately after ordering I received a confirmation email listing my order. The day after I placed the order, I received an email stating I needed to call them to "confirm" my order. After being on hold for 10 minutes I was confronted from a high pressure salesman who wanted me to buy every accessory under the sun. Each time I refused each of the offered accessory, the salesman would interrogate me as to why I didn't want that accessory. He also lied to me about the camera not being able to function without a "Professional" compact flash card that they sold. We argued this point for several minutes. After 20 mintes of talking to him he told me the lens I ordered was junk and tried to get me to upgrade. Tired of arguing with this guy I relented and agreed to purchase a different lens for $10 more. He told me many facts and figures about how much better this lens, which is how I fell for the deal. When I finally hung up, I was quite upset about how awful I was treated for many hours.
2 days after talking to this guy I called to see if they even shipped my order, and they confirmed everything had been sent out. Almost a week after my initial order, my shipment arrived. They had deleted the camera from the order without informing me and had only sent me the lens. The lens was not what I expected and could be bought from any local camera shop for half the price I paid.
I called to complain about my order and said I wanted an RMA # (which they require for all returns) so that I could return the lens. He asked me if I tried the lens (How can I try it without the camera???). He then said there was no reason to be unhappy with the lens and assured my I would be happy with it when I got around to using it, so he rejected my request for the required RMA number. When I asked about them sending me the camera I ordered, he said he could send me the one I ordered for a price of $275 more than the original order price. I asked why he price was suddenly higher he said the one I ordered was an "import" version and they are out of stock. The new camera is the US retail version.
I am still fighting this almost 2 weeks later trying to get them to accept the return lens and give me a refund.
STAY AWAY FROM BANANA BOAT CAMERA. I have learned they have several different internet store fronts and they operate under several different names. They operate out of the Brooklyn, NY area. Use extreme caution when ordering a digital camera online from any online merchant from the Brooklyn area.