“I recently ordered a Sager 9170 from xotic PC, and contacted them a few times throughout the sales process. When my payment was delayed due to debit card maximum limits, they quickly provided me a way to switch my payment time on the order, and moved the process along.
Email based customer service always responded within 24 hours, even on the weekend. Phone based sales support was also great, and very helpful. Currently I am in the process of returning my Sager 9170 laptop, and so far they have been very cooperative with the 30 day no questions asked return.
As a reseller for high end gaming laptops, I would rate their customer service as a 4.5 out of 5 stars.
As far as their pricing and extra features, they offer a nice amount of add-ons that can't be found elsewhere like carbon-fiber shells for sager and alienware laptops, or the ability to get the laptop for 200 bucks cheaper than the competition by excluding an OS.
Overall I would rate XoticPC's value at around 4.5 out of 5. The only thing keeping it from 5 star is that they do not offer four year warranties .”