1/5

posted Nov-28-2011

Memory express in Edmonton won't warrantee a video card a few months old because a sticker was coming off . I got a HIS radian 6870 hd from them a few months back, when I went to install it I noticed the sticker on the top was peeling off a bit. I was a bit annoyed but installed the card anyways. My comp would shut down sometimes after I installed it but didn't think anything of it since it was an old windows install and it only happend maybe once a week .I was going to finish my upgrade in a month with a new mb, CPU and ram anyways . After I got the rest of the upgrade I noticed my new comp was shutting down and black screening like my old one but starting to happen more often , I tried changing the drivers and after about 10 min of it working fine it totally crapped out . I tried the card in 2 computers and neither
will fire up with the vid card in them so I took it back to memory express . The douch bag at customer service counter told me to send it in myself before he even looked at it , I replied " I dont have time , I just want u guys to honor the warrantee and send it out" he open'd the box and looked at the sticker that was peeling up but not burnt and still a bit moist with the factory glue and he said" sorry this card was overheated , the sticker is peeling off and that's thermal paper , it only peels off if the card was over heated. So we won't warrantee it" Iv been a customer of memory express for years and had no problems with them till now. I feel like iv been taken advantage of and I won't ever be shopping there again , I have also informed my family to make sure none of them buy from these con artists either. Pls note the invoice number and date attached to this message are from my upgrade about a month later ,i figured if anyone from memory express sees this they could use the invoice number too look up my purchase history and see I did intact buy the stuff from them.

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