1/5
posted Oct-29-2006
(UPDATED 04Nov2006)
This order was placed on behalf of one of my students as a "computer kit" necessary for a class I teach. I was paid cash up-front for this purchase.
I've worked with PC's for over 10 years, building, troubleshooting, etc., but this machine had problems out of the box. First pair of RAM was DOA -- both sticks. After lengthy telephone hassle, I got both RMA number and a replacement order...
Oh, by the way, cross-shipping *is not an option*. To "expedite the process” (CSR’s words, not mine) you must place a new order, thus getting charged for the replacement item *again*. “We don’t pay return shipping sir…”
The “replacement” memory I just ordered came with another bad stick! Guess what? Same crap all over, but this time the CSR attempted to insult my intelligence blame it on me when I again asked about return shipping – “are you sure you know what you are doing, maybe you didn’t install it right” – after testing in multiple machines with same result, I don’t think it was me. After two bad experiences with the Mushkin Dual-Channel I wasn’t going to try it again. I ate the difference and bought the Corsair Value-Select Dual-Channel kit… I knew Corsair would work, because I’d tried MY OWN CORSAIR – worked just fine!
We got the Corsair, but the system was running flakey. It would run for a while, and then hang -- sometimes for 30 seconds, others an hour or more! They shipped the board with a screwed up BIOS that DOES NOT SUPPORT THE CPU THEY INCLUDED IN THE KIT! When powered up, it ran the CPU at the wrong speed & voltage. Finally noticed it because of elevated CPU temp – 55~65°C at no load! If this had gone on for too long, it could have eventually burned up the CPU.
(02Dec2006)
“Restore BIOS Defaults” happened when he moved since my last update – guess what – had to go through and “tweak” all of the incorrect BIOS settings again! Also worth noting, onboard NIC and USB were DISABLED by BIOS Defaults -- say what?!
Meanwhile, there was a clock ticking away – the student chose “this hardware” because of mail-in rebates. The whole process was under a rush, as there were four mail-in rebates needing processed, but I wanted to wait until I was sure everything was working – the RAM RMAs ate up most of the “30 days” – and I still wasn’t sure the board was good! I jumped through all of the stupid hoops with onrebate.com for all of the rebates and mailed them in… I *always* process mail-in rebates. I mail them from the front desk where I work, as they have a mailing machine and they get a postmark on the spot – all four had the *exact same postmark*
About a week after mailing the rebates I received emails, one is a confirmation, the other three are rejections, “received outside timeframe” I attempted to contact them, but I never received an answer. OnRebate telephone number is useless, it’s an automated system that infinitely loops and never gets you anywhere helpful – you can get the *EXACT SAME USELESS INFORMATION ON THE WEBSITE*.
I re-submitted the rebates – status update ~two weeks later said “approved”.
The rebates were originally mailed in May – the re-submitted ones were mailed in June. Finally received two of the rebates in September, one was the originally approved. Unfortunately, there are two still outstanding, and I cannot get in touch with anyone regarding the status, due no response to their email address, and no ability to reach someone via telephone thanks to that stupid automated telephone system!
(The following content updated 02Dec2006):
They did refund the cost for both sets of defective RAM after about a month, unlike places that hold your refund “forever” -- but I ate the difference to get the Corsair because they sent DOA/close-enough-to-DOA not just once, but twice!
They did credit back a few more dollars than the RAM originally cost, but it did not cover the entire shipping amount, as *their own boxes cost $9~10 each to return*.
CSR that emailed me said:
“I will work with Onrebate to ensure that your rebates are expedited. I will contact you shortly as soon as I have their status.” -- She kept her word.
Within two weeks, I had the missing rebates in my hand.
Within another week, they had cleared the bank.
Finally!
I would like to thank this CSR for working with me to resolve the issue. It would be nice if it hadn’t taken this long to get some Customer Service, almost 6-months later! Updated my “ratings” appropriately, even this amount of customer service *that should never have been needed if things had been done correctly in the first place* this late in the game still leaves a “Very Dissatisfied” taste in my mouth.
It is also highly disturbing to see more and more “Very Dissatisfied” reviews along the same lines that aren’t being taken care of…
I won’t tell people to stay away from TigerDirect anymore -- unless there are rebates -- then I’ll tell them to run -- run far, far away, and run just as fast as you can!
TheBitGuy
This review was modified by
TheBitGuy on December 02 2006 12:51:59 PM
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![Share](javascript:share_rating({"review_body":"(UPDATED 04Nov2006)<br> <br>This order was placed on behalf of one of my students as a \u0022computer kit\u0022 necessary for a class I teach. I was paid cash up-front for this purchase.<br><br>I\u0027ve worked with PC\u0027s for over 10 years, building, troubleshooting, etc., but this machine had problems out of the box. First pair of RAM was DOA -- both sticks. After lengthy telephone hassle, I got both RMA number and a replacement order...<br><br>Oh, by the way, cross-shipping *is not an option*. To \u0022expedite the process\u201d (CSR\u2019s words, not mine) you must place a new order, thus getting charged for the replacement item *again*. \u201cWe don\u2019t pay return shipping sir\u2026\u201d<br><br>The \u201creplacement\u201d memory I just ordered came with another bad stick! Guess what? Same crap all over, but this time the CSR attempted to insult my intelligence blame it on me when I again asked about return shipping \u2013 \u201care you sure you know what you are doing, maybe you didn\u2019t install it right\u201d \u2013 after testing in multiple machines with same result, I don\u2019t think it was me. After two bad experiences with the Mushkin Dual-Channel I wasn\u2019t going to try it again. I ate the difference and bought the Corsair Value-Select Dual-Channel kit\u2026 I knew Corsair would work, because I\u2019d tried MY OWN CORSAIR \u2013 worked just fine!<br><br>We got the Corsair, but the system was running flakey. It would run for a while, and then hang -- sometimes for 30 seconds, others an hour or more! They shipped the board with a screwed up BIOS that DOES NOT SUPPORT THE CPU THEY INCLUDED IN THE KIT! When powered up, it ran the CPU at the wrong speed & voltage. Finally noticed it because of elevated CPU temp \u2013 55~65\u00b0C at no load! If this had gone on for too long, it could have eventually burned up the CPU. <br><br>(02Dec2006)<br>\u201cRestore BIOS Defaults\u201d happened when he moved since my last update \u2013 guess what \u2013 had to go through and \u201ctweak\u201d all of the incorrect BIOS settings again! Also worth noting, onboard NIC and USB were DISABLED by BIOS Defaults -- say what?!<br><br><br>Meanwhile, there was a clock ticking away \u2013 the student chose \u201cthis hardware\u201d because of mail-in rebates. The whole process was under a rush, as there were four mail-in rebates needing processed, but I wanted to wait until I was sure everything was working \u2013 the RAM RMAs ate up most of the \u201c30 days\u201d \u2013 and I still wasn\u2019t sure the board was good! I jumped through all of the stupid hoops with onrebate.com for all of the rebates and mailed them in\u2026 I *always* process mail-in rebates. I mail them from the front desk where I work, as they have a mailing machine and they get a postmark on the spot \u2013 all four had the *exact same postmark*<br> <br>About a week after mailing the rebates I received emails, one is a confirmation, the other three are rejections, \u201creceived outside timeframe\u201d I attempted to contact them, but I never received an answer. OnRebate telephone number is useless, it\u2019s an automated system that infinitely loops and never gets you anywhere helpful \u2013 you can get the *EXACT SAME USELESS INFORMATION ON THE WEBSITE*.<br><br>I re-submitted the rebates \u2013 status update ~two weeks later said \u201capproved\u201d.<br><br>The rebates were originally mailed in May \u2013 the re-submitted ones were mailed in June. Finally received two of the rebates in September, one was the originally approved. Unfortunately, there are two still outstanding, and I cannot get in touch with anyone regarding the status, due no response to their email address, and no ability to reach someone via telephone thanks to that stupid automated telephone system!<br><br><br>(The following content updated 02Dec2006):<br>They did refund the cost for both sets of defective RAM after about a month, unlike places that hold your refund \u201cforever\u201d -- but I ate the difference to get the Corsair because they sent DOA\/close-enough-to-DOA not just once, but twice!<br><br>They did credit back a few more dollars than the RAM originally cost, but it did not cover the entire shipping amount, as *their own boxes cost $9~10 each to return*.<br><br>CSR that emailed me said:<br>\u201cI will work with Onrebate to ensure that your rebates are expedited. I will contact you shortly as soon as I have their status.\u201d -- She kept her word.<br><br>Within two weeks, I had the missing rebates in my hand.<br>Within another week, they had cleared the bank.<br><br>Finally!<br><br><br>I would like to thank this CSR for working with me to resolve the issue. It would be nice if it hadn\u2019t taken this long to get some Customer Service, almost 6-months later! Updated my \u201cratings\u201d appropriately, even this amount of customer service *that should never have been needed if things had been done correctly in the first place* this late in the game still leaves a \u201cVery Dissatisfied\u201d taste in my mouth.<br><br>It is also highly disturbing to see more and more \u201cVery Dissatisfied\u201d reviews along the same lines that aren\u2019t being taken care of\u2026<br><br><br>I won\u2019t tell people to stay away from TigerDirect anymore -- unless there are rebates -- then I\u2019ll tell them to run -- run far, far away, and run just as fast as you can!<br><br>TheBitGuy<br>","link":"http:\/\/www.resellerratings.com\/store\/Tiger_Direct\/comment\/282126#comment282126","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tiger_Direct.jpg","store_name":"TigerDirect \/ Systemax","username":"TheBitGuy","rating":"1"}, "single");){kind=link}
“Dear Valued Customer,
Please accept our apologies for all your trouble with this order. We will be contacting you shortly to work with you towards a favorable resolution. CustomerSatisfaction@help.tigerdirect.com”