“Excellent service - everything came promptly (three days if I recall). I bought a whole system in 2003, and considering the merchandise involved, the precision and promptness was exceptional. In 2004, I got some more RAM and a hard drive, and service was great again. Never had to deal with customer service (WHICH IS A GOOD THING), so I don't know how they are, but I'm guessing they're great too.
“Great company. Fast shipping, competitive prices, and customer service is excellent. On a previous order, they didn't have what I ordered in stock and informed me of it right away. They allowed me to pick something else or wait until they got it. A+.”
“Zappos is great - do not hesitate to order from them. I've made numerous purchases and all have been smooth. I had to return a pair of sneakers that didn't fit and they took them back no questions asked and even paid for shipping. They ship super fast, prices are great, and customer service is excellent. A++++ company!”
“Stay away from this company. I ordered an exhaust system for my Mustang. It arrived fine, but it didn't fit right when I tried to install it. I asked for an RMA and told them of my problem. I got my RMA number and sent it back to RPMOutlet on my dime. Then I get the package back about a week later saying they couldn't return it because it was installed - WELL NO KIDDING...how would I know it doesn't fit correctly???
Anyway, this company is nothing but a headache, and considering all the other terrible reviews out there, I'm sure you don't need me to tell you that. So to wrap it up....