1/5

posted Mar-18-2013

On Sunday, 03/10, I placed an order for an item that I had difficulty finding. I located it in-stock and for a low price at GearZone Tactical. As of Wednesday, 03/13, my order was still listed as New, so I sent an e-mail to them. On Friday, 03/15, my order was still listed as New and I had not heard back from my e-mail, so I called to check on the status of the order as I had located the item at a local store.

Upon talking to someone, I was told that the item might have shipped, but that he was on the warehouse floor and needed someone in the office to call me back. I did not receive a call-back. On Monday, 03/18, I called back and spoke to someone else. When I asked to cancel the order, she canceled it right away with no question as to why I wanted it canceled.

Within minutes after the last phone call, my on-line order status was changed to canceled.

As I was in a bit of a crunch for the part, I figured I'd have the part in time if it shipped sometime during the week of 03/10, however, with no changes to the order status and no reply to my inquiries after 8 days, I could not wait any longer.

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5/5

posted Jan-04-2013

Placed an order for sneakers on 01/01/2013. I qualified for free standard shipping and expected to get the shoes around 01/07 or 01/08. They were on my doorstep on 01/03. Unfortunately, the shoe I ordered apparently runs small and they were quite tight. I called up on 01/04 and the customer service was terrific.

The website explains that return shipping is the customer's expense and that with an exchange they do a return and then a new purchase. In my case, the CSR told me he was e-mailing me a return shipping label for FedEx. He then told me that once he had notification that the item was shipped back that he would have the new sneakers shipped out to me.

I can't really be upset with that service.

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5/5

posted Feb-12-2012

Was trying to find a pool cover pump with automatic turn on/off that was reasonably priced. Finally found one at PexUniverse. They were not the cheapest, but didn't have a low rating.

I placed the order on 01/02/2012, it shipped on the 3rd and was delivered on the 5th. The item was exactly as described and is working great.

While I am not sure that I will really have the opportunity to order from Pex Universe again due to their main business, if the opportunity arises I again, I will use them.

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5/5

posted Aug-07-2011

I placed an order for some grips on 07/23. I received e-mails updating the status of my order and it arrived via FedEx on Thursday, 07/28 after shipping on Monday, 07/25. The only minor issue I saw was that if I clicked on the Tracking number on the GrabaGun website, it would tell me that no information was available, but if I went to the FedEx website directly the Tracking number worked just fine.

This was a very good experience. The price of the grips was one of the lowest I could find. I could see why their rating was 10/10.

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5/5

posted May-16-2011

Need some grill plates for my Charbroil grill and didn't want to pay $100 or so for new ones. Found generic ones at the Buy-It-Now-Store for about half the price and figured I'd give it a try. Even though the ratings of the store were a little low for me, I figured that my order was pretty simplistic and worth the risk.

I placed the order on Saturday, May 7, it shipped on Monday, May 9, and I had delivery on Wednesday, May 11. The grill plates were as I expected and are working fine.

I would definitely consider ordering from here again.

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5/5

posted Mar-09-2011

Placed an order on Thursday, March 3rd for 3 items. The items were at a price that was the lowest anywhere that I searched. Shipping was free and I had a coupon code as well. I received an order confirmation the same day and a shipping notification with tracking information the next day with delivery scheduled the following Tuesday. The items arrived as promised and were as I expected. I will definitely look at doing future business with OpticsPlanet.

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4/5

posted Mar-07-2011

Placed an order on Thursday, March 3rd for two items. As of March 4, the on-line order status showed that my order had been passed to their distribution warehouse for fulfillment and that it could take 2-3 business days for items to ship.

Much to my surprise when on Monday, March 7th I had a delivery from CopsPlus via USPS Priority Service. However, only one item was in the package. The packing slip listed the other item as being backordered. I called up customer service and was told that they did not have a date as to when the item would be in stock, but would e-mail me when they get a date.

While I am glad at how fast the delivery was, the lack of notification of a back ordered item and the sale of the item to begin with is a little upsetting. I believe this was more due to the fact that these items are dropshipped from a distribution center and are not technically in the inventory of CopsPlus. I'll follow-up when I get further information.

This review was modified by The Merg on March 07 2011 10:45:50 AM

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5/5

posted Feb-24-2011

02/25/2011 - I placed an order for the 3 colored toner cartridges for a Konica Magicolor 2430DL laser printer on Thursday, 02/17. As of the following Tuesday, I still had not heard anything, so I called up to check the status as on-line it still said my order was Open. I spoke to a CSR who stated that my order had shipped and was due to be delivered on Thursday, 02/24. I requested the tracking number and the CSR e-mailed it to me.

On 02/24, the package was delivered as expected. Unfortunately, there were some issues with it. The yellow toner cartridge was leaking toner all over the box. It appears that a hole was poked through the toner box (not the outer shipping box). This caused toner to spill all over the toner box and some even got into the shipping box. Also, instead of a cyan cartridge, it appears that I was shipped another yellow cartridge for the Magicolor 2300DL series (not my printer series). The packing slip indicates that the yellow 2300DL series cartridge was indeed shipped, but that is not on my order.

I will be calling up once the business opens today to try to get these issues rectified. Review will be updated at that time.

Update 02/25: Talked with a CSR who stated that my order was dropshipped from a vendor and the packing list is from the vendor. She stated that I should complete the RMA process for a replacement. She implied that Shop4Tech will pay for the return shipping since this was not of any doing on my part. I then received a call from a CSR later that night who requested some info from me. He stated that he would get back to me with the RMA info once he contacted their vendor.

Update 02/28: Received a call from the CSR from the other night. He provided me an RMA number and told me that I would be getting a UPS label via e-mail to return the defective items. When I told him that I had also just ordered a black toner cartidge, he stated that he would pull that order and add the replacement yellow and magenta cartridges to it so that I could receive them all at once.

Update 03/04: Received the delivery with all three cartridges in it (black, yellow, magenta). They were all in good condition and installed without issue. A few test prints seem to go well.

All in all, I am very satisfied how Shop4Tech went about correcting an issue that was really the issue of an outside vendor. They have definitely won me as a customer for toner and possibly other computer media as well.

This review was modified by The Merg on March 04 2011 11:42:24 PM

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4/5

posted Oct-28-2010

On Saturday 10/23, I ordered a replacement laptop screen, an LG Philips LP154WX4(TL)(C8) glossy screen, for a Toshiba laptop. The order shipped on Monday and arrived on-time on Thursday. The product was in great condition and worked without issue.

The only issue I have is that on the website, the part I ordered is listed as being manufactured by LG Philiips and the part number listed above. However, when I received the shipment, it was actually part #B154EW08 V.1, which is made by AU Optronics. This part # is also listed on the invoice that was sent with the screen, but is listed no where on the web page or order confirmation. When looking up that item number on the website, it is listed at $10 more than the part I ordered.

Now, while I don't mind getting a more expensive part than I ordered, I am dismayed at how an off-brand version of the screen was shipped to me instead of the one I ordered. My only guess right now is that AU Optronics makes the LCD panel for LG Philips, but that should be noted on the webpage.

Update 11/02: I received an e-mail back regarding my question about the part number. The responded that I did have the correct part, which was fine with me. However, my one concern was that the part I ordered is listed as if it is the LG part and not the AU Optronics part.

This review was modified by The Merg on November 03 2010 10:05:33 AM

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5/5

posted Oct-20-2010

Placed an order for two pairs of the same shoe in the evening on 10/18. The price is the lowest I saw where I could get the shoes in both sizes that I needed. Shipping was listed as free and two-day at that.

I received a confirmation e-mail that stated that the estimated delivery would be on 10/20. Just after midnight I received the shipping confirmation with delivery scheduled for 10/20. On 10/20, I received the shoes as advertised.

One of the best on-line experiences I have had.

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3/5

posted Oct-14-2010

Placed an order for a LCD screen on 10/11 and my credit card was charged that day. On 10/14, I still had not heard anything and checked on-line to find that my order was still only listed as Paid. I did notice that I never received an e-mail confirmation of my order.

On 10/14, I tried to call to get an update on my order status. After selecting the option for customer service, I get a recording that the person I am trying to reach is on the phone and to leave a message. The recording then quickly changes to say that the mailbox cannot handle any more messages.

One other thing I realized is that the cost of the LCD screen has gone up about $10 since I paid for it. It will be interesting to see what happens.

Update 10/14: Tried calling back in the afternoon and still told that the voice mailbox is full. I tried the Wholesale Dept. extension and had the same issue. If I stay on the line and wait for my call to be answered, it eventually disconnects you.

Update 10/20: On 10/14 I sent an e-mail asking what was going on with the order. I received a reply early on 10/15 that the part was out of stock and that they were trying to get it back in stock for me. I decided to give them a few days as my client was not in a huge rush.

On 10/20 I see that Hootoo replied to my post that they have issued me a refund and canceled my order. I did not receive anything via e-mail notifying me of this. I'll update again once I see that the refund has come through.

Update 10/23: I checked my credit card and it showed that I had a credit from Hooto on 10/19, so they did credit me back for the canceled order. While they did provide the refund very quickly after canceling the order, the initial lack of service and communication is an issue for me.

Update 11/08: Received a call from Hootoo customer service apologizing for the service I received. They told me for my trouble that I would be getting an Amazon gift card in my e-mail. They also asked that I update my review to no rating to help preserve their rating. While I probably would have upped the rating just for the fact of the follow-up and gift, the request to update my rating is hard to ignore.

Update 12/25: I never received the Amazon gift card.

This review was modified by The Merg on December 25 2010 10:33:42 AM

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4/5

posted Dec-29-2009

Placed an order for some items to be used as gimmicks for a birthday party. The package arrived within a week, but one item on the invoice was not in the package. An e-mail was sent to their customer service and the next day I had a response apologizing for the error.

We received another package in a few days from the company with the missing items. They had even upgraded the item as well.

I am very satisfied with their response.

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2/5

posted Jul-25-2009

I had multiple shipments sent to me in the last month via Fedex and have not been very happy with their service.

First, I was having a package shipped to me from the Southwest. I tracked it on-line and saw that it had been delivered while I was at work. Upon returning home, I could not find the package anywhere outside (it stated it was left at the front door). When checking with my wife, she stated that she had not brought anything inside and that Fedex had not arrived.

I called Fedex and was told that the driver entered in a different address as to where he delivered it, but the CSR could not tell me if that address is what was on the mailing label. The house number was up the street so I went for a visit. A resident there provided me my package and said they were going to drop it off the next day. In checking the mailing label, my address was correct on it. It was delivered to 11589 and not 11558. Not sure how they messed that up.

The next delivery I tracked on-line as well and it stated that my delivery date was Monday, June 29. On Monday, I noticed that it was still not in my state, so I called to find out what was going on. I was told that the delivery date was actually 06/30. When I inquired why the website showed 06/29, I was told that they are required to deliver it by 06/30.

On 06/30, I saw that delivery was attempted, but since I was not there to sign for it, that delivery was not made. I called up again and told them that I did not realize it needed to be signed for. I asked if the driver could possibly stop back by (this was only about 30 minutes after the attempt) and was told no. I then asked if I could pick it up at their terminal (even though it was 40 minutes out of my way from work) and was told I could, but not that day.

When I asked if the signature could be waived or if I could just sign the missed delivery slip, I was told no to that as well. Luckily, my wife stated she would be home the next day and ended up signing for it when it was delivered.

In the past, I had found UPS to be accomodating in making second attempts the same day and also being able to pick up a missed package the same day delivery was attempted. With the lack of that and incorrectly delivering a package, I will be using UPS for my shipping needs.

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2/5

posted Jul-25-2009

Placed an order for a laptop system board on 06/23 just after midnight. In checking the website the later that day to check on the order status, it showed an estimated ship date of 07/01. When placing the order it states that standard delivery is 3-4 business days. I assumed that meant after it was shipped, but I didn't expect it to take 8 days to ship out.

I called to confirm the system was correct and was told that a request would be sent down to the warehouse asking that the part ship out sooner. On 06/24 around noon, I received an e-mail from HP Back Order Management stating my part had shipped and provided me a tracking number for Fedex.

When I received the system board on 07/01, I found that the grease kit that should have been included was not there. When I contacted HP Parts on 07/02 regarding this, I was told that the part description did not explicitly state the grease kit was included. I explained that the system manual states that all system board replacements include the grease kit and that I even had received instructions that mention using the included grease kit. I requested the grease kit be sent out to me and was told that a request would be sent to the warehouse, but they would be closed on Friday 07/03 so I wouldn't get a response until Monday.

On Monday, I contact HP Parts again. This time I was told that the grease kit could not be sent out as it does not have its own part number. In order to get it I would need to order another system board, receive it, remove the grease kit, and then return either of the system boards as defective. Of course, that meant at least another week of waiting and they could not guarantee I would not have the issue again. I passed and went out and purchased a grease kit.

As for my order status on the website, it still states that is open, being processed, and that no items have shipped.

I was not very happy with my service from HP Parts.

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5/5

posted Jul-21-2009

Ordered a used motherboard via ebay for a very good price on Monday, July 13th. Shipping was included in the cost and was set as USPS Priority Mail. I received a tracking number the next day and had the item in hand on July 16th.

The item was packaged well (anti-static bag plus bubble wrap). It was also as described and worked fine. Nice to find a reliable ebay seller.

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