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Thaddeous's Avatar

All Customer Reviews (3)

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Amazon.com
Rating 10/10 5/5
modified review posted Aug-24-2011

Simply the best customer experience on the web. Low prices, fast shipping. If you need to return something they provide a pre-paid shipping label, it costs you nothing to ship back to them. They always get the order right.

+ Read the user comments for this survey
B&H Photo-Video
Rating 2/10 1/5
modified review posted Aug-23-2011

Beware of the return shipping fees! If you have to return an item because it doesn't meet your requirements you have you pay the return shipping. And they overpack the original box so UPS will charge you extra above and beyond what the package weighs for being "oversized". So be careful about ordering anything big, laptops, pcs, monitors, tvs, printers, ect... The return of a 24" monitor cost me over $60 because the box they put it in was so big!

Yep, the shipping weigh of 26.3 pounds whould have cost 45 bucks, but UPS added another 20 because y'all put it in a bigger box....

henryp's Avatar
henryp, B&H Photo-Video-Pro Audio rep has responded
modified review posted Aug-23-2011

“We appreciate your business and regret your dissatisfaction. It is our policy to pay for the customer's return shipping to us if the item was initially defective or if the reason for the return is an error on our part. We normally do not pay for the customer's return shipping if the reason for the return is that the customer changed his or her mind.

This widescreen monitor had a shipping weight of 23.6 lbs and the shipping carton was 25x17x13 inches. There was no shipping fee attached to the original purchase. The shipping fee to return this was set by UPS, not by B&H.
--
Henry Posner
B&H Photo-Video”

PC Connection
Rating 2/10 1/5
modified review posted Aug-23-2011

Awful! They took my order, the item showed "In Stock", they sent me 2 confirmation emails. When my order didn't show up after several days I got on their web site to check the status and found out they had cancelled my order without ever contacting me at all not even an email. When I called them to ask why, they said we are out of stock!!!

About Thaddeous

Reviewer Stats

Total Reviews 3
Helpful Reviews
Forum Posts 0
Homepage
Member Since 23-Aug-11
Last visit First visit!

Favorite Stores

Check out all the stores loved by Thaddeous

  Amazon.com Rating 10/10

All Stores

Check out all the stores reviewed by Thaddeous

  Amazon.com Rating 10/10
  B&H Photo-Video-Pro Audio Rating 2/10
  PC Connection Rating 2/10

Least Liked Stores

Thaddeous likes these stores the least and has left a poor review for them.

  B&H Photo-Video-Pro Audio Rating 2/10
  PC Connection Rating 2/10
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