1/5
posted Dec-07-2012
I ordered an Instagram photo book from Blurb on 11/26 because I was under the assumption they were the only company that does the square books that are meant specifically for Instagram photos. My book was ready for shipping fairly quickly on 11/29 and only 2 days later on 11/30 I already received the book in the mail.
This was great because the book was a secret Christmas gift for a friend that lives out of state from me. I compiled all the instagram photos of her newborn baby that she had posted online the past year.
Unfortunately, when I received the book, the very first thing I noticed was the artwork on the cover was printed off-center and the photos were literally 3mm from the right edge of the book with a 2.2 cm edge of white space on the left side of the book.
I have ordered several times from other photo book companies with no problem getting print defects corrected and reprinted, so I immediately contacted Blurb customer service to ask for a fix and reprint as it was clearly a print defect. I included a picture of the product as well. Their response was that it was not a print defect and it was my fault for going out of the "trim guidelines." This was a photo book made using all of Blurb's pre-made layouts. I did not touch anything with the layouts and simply selected the Instagram photos to be inserted in the book. How could that possibly be my fault?
I was insulted that they would try to blame this on the customer and not only that, I was surprised they were okay with printing a book of this quality that would be displayed and "advertised" on a coffee table for a lot of people to see. I replied back to their email questioning how it was the customer's fault and did not receive any resolve on the issue.
I found another brand new online business that prints the Instagram books and although the printing takes longer, it seems worth it to get the product done right! Although I tried planning this gift early by originally ordering from Blurb in November, my friend will no longer get her gift in time since I had to wait on Blurb's customer service only to be told there was nothing they could do and then have to reorder from another company that actually cares about their product quality.
Do not buy from Blurb. Read the CUSTOMER reviews first and do not believe the "sponsored" reviews you see online. They make sure to send a perfect product when they know their product is going to be reviewed on a big website, but they don't care about Joe-Schmoe who is ordering a true sentimental gift for someone.
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![Share](javascript:share_rating({"review_body":"I ordered an Instagram photo book from Blurb on 11\/26 because I was under the assumption they were the only company that does the square books that are meant specifically for Instagram photos. My book was ready for shipping fairly quickly on 11\/29 and only 2 days later on 11\/30 I already received the book in the mail. <br><br>This was great because the book was a secret Christmas gift for a friend that lives out of state from me. I compiled all the instagram photos of her newborn baby that she had posted online the past year. <br><br>Unfortunately, when I received the book, the very first thing I noticed was the artwork on the cover was printed off-center and the photos were literally 3mm from the right edge of the book with a 2.2 cm edge of white space on the left side of the book. <br><br>I have ordered several times from other photo book companies with no problem getting print defects corrected and reprinted, so I immediately contacted Blurb customer service to ask for a fix and reprint as it was clearly a print defect. I included a picture of the product as well. Their response was that it was not a print defect and it was my fault for going out of the \u0022trim guidelines.\u0022 This was a photo book made using all of Blurb\u0027s pre-made layouts. I did not touch anything with the layouts and simply selected the Instagram photos to be inserted in the book. How could that possibly be my fault?<br><br>I was insulted that they would try to blame this on the customer and not only that, I was surprised they were okay with printing a book of this quality that would be displayed and \u0022advertised\u0022 on a coffee table for a lot of people to see. I replied back to their email questioning how it was the customer\u0027s fault and did not receive any resolve on the issue.<br><br>I found another brand new online business that prints the Instagram books and although the printing takes longer, it seems worth it to get the product done right! Although I tried planning this gift early by originally ordering from Blurb in November, my friend will no longer get her gift in time since I had to wait on Blurb\u0027s customer service only to be told there was nothing they could do and then have to reorder from another company that actually cares about their product quality. <br><br>Do not buy from Blurb. Read the CUSTOMER reviews first and do not believe the \u0022sponsored\u0022 reviews you see online. They make sure to send a perfect product when they know their product is going to be reviewed on a big website, but they don\u0027t care about Joe-Schmoe who is ordering a true sentimental gift for someone.<br>","link":"http:\/\/www.resellerratings.com\/store\/blurb\/review\/2138423#comment2138423","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/blurb.jpg","store_name":"Blurb","username":"TexasRandi","rating":"1"}, "single");){kind=link}
“I am terribly sorry to read about your dissatisfaction with your book and the way your question was handled. I will reach out to the email address associated with this order to see how I can help as well as capture a coaching opportunity for the Customer Support Representative who was helping you.”