1/5

posted Jun-10-2010

2.75 years ago when I bought my Sanyo Z5, I was happy with price ($1500) and service.
When I needed warranty work before the 3 year period, Sanyo will not honor it as they say ProViewDigital is unauthorized.

I have called and emailed ProViewDigital for three days. Not ONE courtesy reply or even a go to hell message.

This doesn't seem to be bad service, it seems like criminal fraud.

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1/5

posted May-14-2007

I am Seriously UNHAPPY with the order, the company, and the saleman. I am a tech consult and buy tens of thousands of products off the internet every year. At first, the salesman was happy to assist. As I do not know cams, security and setup, I told him what I wanted to do and let him recommend exactly what to buy. I followed his recommendation 100% for about $1500. Took two weeks to get the products. I ofered to pay for expedited shipping but salesman Steve said no. The products arrived with obvious problems: 8 cams, only 5 receivers; a pan tilt base I didnt order; no software; and a few more issues.
I emailed the salesman, thinking, I told him what I wanted to accomplish, and he placed the order. He would be the one who best could tell me what to do. I did spend $1500 and I am sure he got a commission. Steve Reeves, being the great salesman that he is, not only ignores me, but deletes my email without reading it. WOW! Did not even read my email.
That makes me an unhappy buyer. The last time I tried to call in, I was on hold for over an hour. I feel like an idiot becuase I recommended this company to my client who paid good money and gets no service.
I guess what X10 likes best is the sales.... support and follow through??? I guess they don't care.
I am an educated consumer, and I fell for their products. I strongly recommend staying away from salesman Steve and the company. Thanks.

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