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36,423 stores1,205,340 reviews 5986 shoppers online now
 Total Reviews | 1 |
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| Member Since | 15-Jun-11 |
| Last visit | First visit! |
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| 1StopComputerShop |  |
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posted Jun-15-2011 
![Share](javascript:share_rating({"review_body":"Ordered vpn licenses that were supposed to be e-mailed. Didn\u0027t get them, contacted customer service and they fixed it almost immediately. (I double checked junk folder but unless they came from a source besides 1StopComputerShop I never saw them).","link":"http:\/\/www.resellerratings.com\/store\/1StopComputerShop\/comment\/785333#comment785333","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1StopComputerShop.jpg","store_name":"1StopComputerShop","username":"TeleMarcus","rating":"4"}, "single");){kind=link}
“We sent this customer's license keys within 24 hours after they placed their order as we do with most orders on our website. There is no way for us to know why the e-mail wasn't received, but the only way for us to know that a customer didn't receive their codes is for them to contact us. The customer opened a live chat with us 1 week after their order was placed. Within a minute or two of the chat being opened, we provided them with the same codes from the e-mail. They asked for activation instructions and we provided them as well.”