5/5

posted Jun-21-2012

Short and simple review: packaging is the best I've ever seen (compared to six other companies), customer service was professional, calm and courteous- which cleared up one tiny problem fast and easy.

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5/5

posted Aug-18-2009

Not much to say: the order came as expected after a minor glitch that had nothing to do with PNB.

Even though it wasn't their fault (Sager discontinuing the chosen model), when we re-ordered the equivalent Power Pro it arrived with the upgraded screen resolution option.
I hadn't ordered that, so I take it as an apology for the delay- thanks PNB :)

I did unfortunately need tech support right away, but that was due to moving straight to Win 7 causing a driver conflict- again not PNB's fault- and their service was the best I've ever known: my three calls were picked up within five rings, no hold time, and then concise instructions were given in clear English.

Brilliant service, I'm looking forward to doing more business with PNB in the future.

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5/5

posted Jun-08-2007

Fast delivery of working goods, only problem was a slight hang up with the credit card that was easily fixed.

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5/5

posted Jun-08-2007

Everything was received in a timely manner- even the wrong ND filters.
Intended for photos of lightning during the day, I didn't notice the mistake until more than a month after ordering- and they still made it right, no hassles.

Definitely deserve the rating they've got, very satisfied.

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5/5

posted Feb-23-2005

I've had two experiences with this store, and both were excellent.

The first purchase was shortly after the new year, and was for an APC Back-UPS which was advertised on the website as being on sale for $15 less than the usual price.

I called before heading out to make sure the physical store would honor the online price, and not only was I assured they would, but the sales associate took my name and held one for me since they were low on stock.
Very nice.

My more recent transaction was for an office chair.
They had many, many models available, and the associate dealing with us stayed around to answer any questions, but also did a great job of "disappearing into the background" as we looked each chair over- was not pressuring us in any way, trying to hurry us, but was always ready with an answer to a question.

I'll grant that business was slow during our visit, but this kind of helpfulness will keep me coming back.

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5/5

posted Feb-23-2005

I signed up for BMG's 12 for the price of one offer; not much to say.

My application was accepted within 5 days, and before 10 had passed my order was shipping.
Though it was only a partial shipment, as some of the discs were on backorder, I can hardly complain considering the price.

So far, so good- very satisfied.
If I post no further updates, you can assume all continued to go well :)

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5/5

posted Feb-23-2005

Price for the Lumix DMC-FZ15K was great, ordering was easy.

When I got the confirming phone call I was ready for an upsell, and thought I was hearing it when the man offered to upgrade me to a faster speed SD card.

He explained how the quicker write times would allow faster picture taking, and gave me an upgrade cost of $70- outta my price range, I really was near the limit with the original package selected.

Then he offered to give me the higher speed 256MB card instead of the 512 I'd chosen, as it was the exact same cost.
As I was saying "Ok" to that idea, he interrupted and said he'd give me the 512MB card at $40 instead- "Could I do that?".

Yeah, that was feasible, if only barely, and much appreciated.
And he wasn't pushy about it, also appreciated. If that was an upsell, it was very clever, and did not come across as one.

Delivery was faster then expected: I had selected 7-10 day ground, but some kind soul bumped me up to 2 day express, so I received the camera on Friday after ordering on Wednesday- wow.

Package was in good shape, no damages, all equipment is working properly- the next time I need a camera or supplies, I'll be coming back to Butterfly.

Update: the Merkury battery that was bought as part of an extras package was bad.

I contacted Butterfly about the problem, and they had me send them the defective battery, then sent out a replacement, took less than ten days all together- good, quick service.

This review was modified by Taurus212 on April 11 2005 11:35:06 PM

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5/5

posted Feb-03-2005

The web site was easy to use, they had the best prices on the materials I wanted, and the shipment arrived on time and in good condition.

Will look here for future needs.

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5/5

posted Feb-03-2005

The product I was interested in just happened to go on sale + rebate when I was ready to order- a wonderful coincidence, but nothing really to Staples' credit.

When I tried to place the order online, the website gave me trouble calculating things correctly- I *thought*.

I called their 800 number, and found it was my mistake: the sale was $10 off instantly + $10 off at checkout, not $20 instantly.

The rep I was speaking to was very good-natured (we joked about it being unnecessarily complicated), but then since he knew what I wanted, offered to put the order in over the phone for me.

Very nice, and the $20 rebate just got to me today - took nearly 3 months, but no hassles or denials.

Will continue shopping here.

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5/5

posted Dec-13-2004

This was my second time dealing with EB Games, and both times I recieved my order within the time expected, no hassles or flaws.

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5/5

posted Dec-13-2004

Best price I could find on the game I wanted, and they got it to me trouble free and a day earlier than I was expecting.

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5/5

posted Dec-13-2004

First experience with Newegg: flawless.
Second transaction: major problems.

Those problems did last a few months total, but in the end they made it more than right, refunding my purchase price and telling me to keep the item, consider it a gift from Newegg.

Very good.

This review was modified by Taurus212 on September 18 2005 06:31:32 AM

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5/5

posted Dec-13-2004

I first e-mailed Todd Keller early-mid Oct. '04, asking him to at least *please* direct me to the correct e-mail address if I'd sent my questions to the wrong one, that's how accustomed I am to the big companies ignoring me- and hey, I got questions to ask before forking over 3k+

Well, amazingly he answered the next day, and replied to all of the over 20 e-mails I sent, usually within the hour if I wrote before business closed for the day.

My only regret throughout the "pre-order phase" was telling Mr. Keller when I was expecting the money to be available- it ended up being delayed an entire week, and I felt bad for that.

When I went to send an e-mail to him explaining the hold up, I was quite shocked to recieve a message from him as mine went out: "Haven't heard from you in a while. Just checking in to see how things are going."

No sales pressure, just checking in with me- wow, I matter with him.
Unheard from the big companies in my experience.


I only had a few small problems after set up, one being a vibration from the case.
Right away he offered to send foam to dampen the noise if removing and replacing the cover didn't stop it, but that did the trick.
Then there was the wireless network, dropping regularly, and Todd immediately offered to send a different adapter if the problem couldn't be fixed, but I got it worked out.

Point is: if you have a problem, he'll do whatever is needed to correct it.


Now let me tell you why I wish I could give an even higher rating to Envision:

#1). Todd got me the monitor I wanted, which he doesn't normally offer, but he got it anyway. And he got it in black, the color I wanted.

#2). He also found the Lian-Li case I chose in black, rather than the plain aluminum.

#3). He special ordered the speakers I wanted.

#4). He special ordered the motherboard that best suit my needs- and then discounted the processor because of its extra expense.

#5). A special mark for honesty: I was wrongly told by the sales rep. of another company that for a home network, I required a wireless router plus 1 wireless adapter per computer.
When I explained to Todd what I thought I needed, he corrected the error, and saved me $75, since one computer can plug right into the router if its near enough (and it was, in my case).
He could've made money off me on that, and I'd've been none the wiser...

#6). Gave me Arctic Silver at no charge.

#7). He waived the shipping fee, and while this could be a two page explanation, I'll just say that by doing so, he allowed me to stay within my budget- hugely appreciated.

#8). I wasn’t happy at first when he told me the video card I ordered would arrive uninstalled (instead put in its own box, and that within a larger box of the shipment). However, as I read on I realized this was because he judged it too heavy, and therefore more likely to come loose during shipping, where it would damage the other components within the case.
Now that is concern for the customer at work.
A bigger company would never consider this- or if they did, just assume that if something goes wrong the warranty coverage will suffice. While any damage would be covered, it means the customer is spending more days waiting instead of enjoying his purchase.


Final word: what Todd & ECS gives you is true service.
What I'm used to is, an attitude from the company that I should be grateful for a chance to sign their paychecks, where I must fight for what they promised.
Todd does not come across that way, rather makes dealing with him a joy and a much less frustrating experience than I've *ever* had in 10 years in the computer industry.

Top notch, he has earned the reviews you see here- its not “too good to be true”.

Update: 3/21/05

I steered my grandmother to ECS after my experience, and she was given the same great service that I had been.

The only problem encountered was a missing power cord in the shipment (!).
Accidents happen, but the good side was Todd immediately sent the part, which arrived in 2 days (and borrowing one in the mean time was simple).

That's compared to other companies I've dealt with who might play around for a week or longer fixing their mistakes; so, even when something goes wrong, he's quick to make it right.

Still recommended.

This review was modified by Taurus212 on March 21 2005 04:30:55 PM

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4/5

posted Nov-10-2004

Update: 11/23/04
ABS has now provided the full refund that I originally requested, so I will raise my review to “Somewhat Satisfied”, since it did take a while.

About being past the 30-day return window: not to my knowledge.
Of course, it may differ depending on when one begins counting down the 30-day period- when the customer takes delivery (as I counted it), or from the date the system leaves the factory.
Regardless, neither Casey nor anyone else at any time made an issue of the date on which I had requested an RMA#, so the point really is moot.

I do have thoughts/opinions about how ABS handles customer care, but I’ll leave those aside and state the facts as my final say in the matter:

With every company, no matter how good, there’ll always be instances of displeased customers.
When that happens with ABS, it may take a lot of effort on the customer’s part, but they can be counted on to do the right thing in the end.

This review was modified by Taurus212 on November 23 2004 02:55:45 PM

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1/5

posted Jun-28-2004

Failed to work without glitches.
Very disappointed after spending $100 to find free tools to download that can do the same job, sometimes even better.

This review was modified by Taurus212 on July 25 2004 04:20:08 PM

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