5/5

posted Aug-18-2009

Not much to say: the order came as expected after a minor glitch that had nothing to do with PNB.

Even though it wasn't their fault (Sager discontinuing the chosen model), when we re-ordered the equivalent Power Pro it arrived with the upgraded screen resolution option.
I hadn't ordered that, so I take it as an apology for the delay- thanks PNB :)

I did unfortunately need tech support right away, but that was due to moving straight to Win 7 causing a driver conflict- again not PNB's fault- and their service was the best I've ever known: my three calls were picked up within five rings, no hold time, and then concise instructions were given in clear English.

Brilliant service, I'm looking forward to doing more business with PNB in the future.

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5/5

posted Jun-08-2007

Fast delivery of working goods, only problem was a slight hang up with the credit card that was easily fixed.

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5/5

posted Jun-08-2007

Everything was received in a timely manner- even the wrong ND filters.
Intended for photos of lightning during the day, I didn't notice the mistake until more than a month after ordering- and they still made it right, no hassles.

Definitely deserve the rating they've got, very satisfied.

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5/5

posted Feb-23-2005

I've had two experiences with this store, and both were excellent.

The first purchase was shortly after the new year, and was for an APC Back-UPS which was advertised on the website as being on sale for $15 less than the usual price.

I called before heading out to make sure the physical store would honor the online price, and not only was I assured they would, but the sales associate took my name and held one for me since they were low on stock.
Very nice.

My more recent transaction was for an office chair.
They had many, many models available, and the associate dealing with us stayed around to answer any questions, but also did a great job of "disappearing into the background" as we looked each chair over- was not pressuring us in any way, trying to hurry us, but was always ready with an answer to a question.

I'll grant that business was slow during our visit, but this kind of helpfulness will keep me coming back.

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5/5

posted Feb-23-2005

I signed up for BMG's 12 for the price of one offer; not much to say.

My application was accepted within 5 days, and before 10 had passed my order was shipping.
Though it was only a partial shipment, as some of the discs were on backorder, I can hardly complain considering the price.

So far, so good- very satisfied.
If I post no further updates, you can assume all continued to go well :)

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5/5

posted Feb-23-2005

Price for the Lumix DMC-FZ15K was great, ordering was easy.

When I got the confirming phone call I was ready for an upsell, and thought I was hearing it when the man offered to upgrade me to a faster speed SD card.

He explained how the quicker write times would allow faster picture taking, and gave me an upgrade cost of $70- outta my price range, I really was near the limit with the original package selected.

Then he offered to give me the higher speed 256MB card instead of the 512 I'd chosen, as it was the exact same cost.
As I was saying "Ok" to that idea, he interrupted and said he'd give me the 512MB card at $40 instead- "Could I do that?".

Yeah, that was feasible, if only barely, and much appreciated.
And he wasn't pushy about it, also appreciated. If that was an upsell, it was very clever, and did not come across as one.

Delivery was faster then expected: I had selected 7-10 day ground, but some kind soul bumped me up to 2 day express, so I received the camera on Friday after ordering on Wednesday- wow.

Package was in good shape, no damages, all equipment is working properly- the next time I need a camera or supplies, I'll be coming back to Butterfly.

Update: the Merkury battery that was bought as part of an extras package was bad.

I contacted Butterfly about the problem, and they had me send them the defective battery, then sent out a replacement, took less than ten days all together- good, quick service.

This review was modified by Taurus212 on April 11 2005 11:35:06 PM

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5/5

posted Feb-03-2005

The web site was easy to use, they had the best prices on the materials I wanted, and the shipment arrived on time and in good condition.

Will look here for future needs.

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5/5

posted Feb-03-2005

The product I was interested in just happened to go on sale + rebate when I was ready to order- a wonderful coincidence, but nothing really to Staples' credit.

When I tried to place the order online, the website gave me trouble calculating things correctly- I *thought*.

I called their 800 number, and found it was my mistake: the sale was $10 off instantly + $10 off at checkout, not $20 instantly.

The rep I was speaking to was very good-natured (we joked about it being unnecessarily complicated), but then since he knew what I wanted, offered to put the order in over the phone for me.

Very nice, and the $20 rebate just got to me today - took nearly 3 months, but no hassles or denials.

Will continue shopping here.

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5/5

posted Dec-13-2004

This was my second time dealing with EB Games, and both times I recieved my order within the time expected, no hassles or flaws.

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5/5

posted Dec-13-2004

Best price I could find on the game I wanted, and they got it to me trouble free and a day earlier than I was expecting.

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