1/5

posted Feb-13-2013

First let me say that my experience with hard bound editions (10) has been excellent, going back 5 years with nary a complaint. However trying to employ their new e-book conversion service was in a word "trying". Actually as a long-time computer user living in the Bay Area I am aware of "vaporware" and unready software being rushed to market, however (and here is my gripe) when I tried to rectify a design error in the conversion my support dialog suddenly stopped.

The problem I pointed out was that only half of a double-page spread appeared in the e-book and that was decidedly out of focus. This occurred with every double-page spread. When the fix of decoupling the spread was implemented, the two pages did appear but still out of focus. This is the point where the Blurb "stonewall" appeared--probably because they have no fix available.

Now that happens, and I will just not use their e-book product until they fix it--they did fully refund the e-book charge. But I can not except their rudeness in not acknowledging their error and lack of any indication as to a fix.

In short Blurb is demonstrating a failure to respond to the customer, which in my experience can be a harbinger of corporate decline, which in turn usually results in a decline in its product.

So concerned am I by this that I will put on hold all future orders and seek other avenues for "self publishing".

This review was modified by TaleTwist on February 13 2013 11:27:08 AM

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