1/5

posted Sep-10-2009

I couldn't agree more with Dinozee, I too just received today 09/10/09 the same message after waiting for a response after 4 times trying to contact them thru their customer service web-site, they told me that they didn't charge my credit card,but actually they did. I'm trying to get back in touch with them about refunding my card. The cancellation was after I e-mailed them this : O.K. I have now attempted to get a response from you regarding my order # 339877 on 4 separate occasions

I would like to know where the rest of my order is and when can I expect delivery of said products.
You still owe me Sydney Harbour Medium SYHHHP - PH
Universal Cell Phone
Pouch: Horizontal
And a LG Lotus Battery CL-LGLX600 - AR

This will be my last request for a response from you, I’m seriously doubtful that your consistent neglect in returning

E-mail request thru your customer service page is beneficial to your long term success. I’ve noticed that there are a number of

Customer complaints on the web regarding your lack of a timely response or antiquate remedy, which leads me to believe this would not

Be an isolated case.
I’ll be waiting for your timely response.(end of e-mail)

In closing this company should not be in business,its as if its run by nothing more than amatures or junior high students with no reguard in providing some type of quality customer service.


THIS IS A FOLLOW UP ON MY PREVIOUS POST FROM 09/10/09, NOW I AM TRYING TO GET MY CREDIT CARD REFUNDED FOR THE UNDELIVERED ITEMS I ORDERED, THE FOLLOWING IS MY NEWEST ATTEMPT TO GET SOME KIND OF RESPONSE,

you informed me that my credit card was not charged; in fact you did charge my card:





9/3/2009 4:29:48 AM


1-800 MOBILES
1-800 MOBILES 08006624537 NY


($26.75)








Please review your records and credit my card back the balance, this request is made in part due to your correspondence to me with

The following message:




Dear TIM,

Your order has been canceled and your card has not been charged. This can be for a number of reasons: invalid credit card, declined carrier credit score, discontinued product or simply your cancellation request.

Thanks,

1800mobiles operations



This is now my second attempt in contacting you regarding this specific matter. Please respond, and act on my request with a follow up e-mail

Informing me that, 1) you received this e-mail, and 2) that you have credited my card back.



Thank You,



Timothy A Rundle

This review was modified by TRUNDLE923 on September 12 2009 07:10:33 AM

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