2/5
posted Jun-15-2011
This issue was resolved amicably with the merchant, although I did have to pay a 10% restocking fee and pay for return shipping, I will get a refund for a good portion of what I paid for the mirror. Thanks for working with me!!!
Like the buyer several reviews down (toilet seat), I purchased a copper mirror for our new basement bathroom on 5/29/11. Received packaged very well (inside 2 boxes). Clearly no damage in shipping. We did not open it immediately, but when we did, we noticed a slight "flaw" on the upper arch of the mirror. I waited about a week, and called Signature Hardware (my Order # was SHW505409). Talked with a Customer Service Rep. She sent me an e-mail that I could use to send them pictures of the mirror, which I sent that Monday. The same day or next (not sure), she responded that she talked with her manager, and they would take mirror back less $50 to cover shipping. I got a quick quote from my work's UPS ground shipping and found it would probably only cost me $20 to ship myself. I offered to do this and meanwhile found out they told me I could NOT return the mirror because I had 5 days to report any DAMAGE (I never knew about this policy), and clearly the mirror was not technically damaged, there is a flaw in the workmanship/craftsmanship of the piece (and the way it was created). They reiterated that there was nothing they could do, and then today I find out that they told me I MISUNDERSTOOD and that I would have to PAY them an additional $50 for a new mirror and I'd have to keep the mirror that I have (meaning NO refund of any sort, and I'd have to pay an additional $50). I told them I'd just go to the Better Business Bureau to try to work this out. Meanwhile I filled out their on-line survey that I found in my e-mails from a week ago, so at least I hope someone higher up in the company finds out about this. An hour or so ago, I get another e-mail from their CS Mgr. stating that they would send me a new mirror (she is now "authorized" to do so) if I would pay to ship the old one back. How am I to know if the new mirror is going to be any different than the old one? And quite frankly, after the 5-6 e-mails and phone calls and pictures taken, etc., I am BEYOND aggravated with this company. They're trying to hide behind their fine print on their website, which clearly states you have 30 days to return any item, less a restocking fee of 10%. I was perfectly willing to do this. But as soon as I said the word "dent," they told me it was damaged, and I could not return it (for a refund). Well who is supposed to stand behind this--they should, they are the seller. If that means collecting from their manufacturer, I have to believe that's the cost of doing business. And they kept trying to blaim it on the shipping (so that they could then file a claim with UPS/Fed Ex or whomever shipped it). I just cannot, in good conscience, say it was damaged in shipping, because it wasn't. So bottom line, BEWARE, because now I'm stuck with a mirror I cannot use until I get to the bottom of getting a refund (and I will). I AM going to contact the Better Business Bureau. I spend thousands on-line each year with various on-line sellers and quite frankly have never come across anything like this. And it's not as if I'm being unreasonable ... I agreed to pay for the return shipping and even a restocking fee ... even though the mirror came to us with this flaw. Had I "lied," and never told them of the flaw, I could have returned the mirror within their 30 day return period (which isn't up until 6/29), and nobody would have been the wiser. I guess that's what you get for being honest and trying to work things out!!!
This review was modified by
Swoosh60 on June 16 2011 07:12:14 AM
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posted Sep-27-2011 
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![Share](javascript:share_rating({"review_body":"I initially wrote a bad review of 6pm.com because it took nearly 2 weeks to get my 2 orders and meanwhile their website took their customer service 800 number off the website and when you tried to call the number (which I then had to Google), it said they were closed for \u0022system issues.\u0022 But eventually I was able to log into their website (they\u0027re still having MAJOR problems with website orders, so be aware that if you want to order from them, you\u0027ll probably have to do it by phone). But I did eventually get the 5 pairs of shoes\/boots I ordered (at a ridiculously LOW price), and they\u0027re all gorgeous and brand new and fit perfectly. So I\u0027m now happy that they do \u0022eventually\u0022 ship their merchandise, and I\u0027ve since placed another order and this time (without the supposed system issues), I got a UPS tracking number right away, and the boots I ordered are supposed to come tomorrow. Check \u0027em out, alot of their things are 70% off retail, quite a nice deal (if you can put up with the way you have to order, and have patience with the whole thing).","link":"http:\/\/www.resellerratings.com\/store\/6pm\/review\/880709#comment880709","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/6pm.jpg","store_name":"6pm.com","username":"Swoosh60","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This issue was resolved amicably with the merchant, although I did have to pay a 10% restocking fee and pay for return shipping, I will get a refund for a good portion of what I paid for the mirror. Thanks for working with me!!!<br><br>Like the buyer several reviews down (toilet seat), I purchased a copper mirror for our new basement bathroom on 5\/29\/11. Received packaged very well (inside 2 boxes). Clearly no damage in shipping. We did not open it immediately, but when we did, we noticed a slight \u0022flaw\u0022 on the upper arch of the mirror. I waited about a week, and called Signature Hardware (my Order # was SHW505409). Talked with a Customer Service Rep. She sent me an e-mail that I could use to send them pictures of the mirror, which I sent that Monday. The same day or next (not sure), she responded that she talked with her manager, and they would take mirror back less $50 to cover shipping. I got a quick quote from my work\u0027s UPS ground shipping and found it would probably only cost me $20 to ship myself. I offered to do this and meanwhile found out they told me I could NOT return the mirror because I had 5 days to report any DAMAGE (I never knew about this policy), and clearly the mirror was not technically damaged, there is a flaw in the workmanship\/craftsmanship of the piece (and the way it was created). They reiterated that there was nothing they could do, and then today I find out that they told me I MISUNDERSTOOD and that I would have to PAY them an additional $50 for a new mirror and I\u0027d have to keep the mirror that I have (meaning NO refund of any sort, and I\u0027d have to pay an additional $50). I told them I\u0027d just go to the Better Business Bureau to try to work this out. Meanwhile I filled out their on-line survey that I found in my e-mails from a week ago, so at least I hope someone higher up in the company finds out about this. An hour or so ago, I get another e-mail from their CS Mgr. stating that they would send me a new mirror (she is now \u0022authorized\u0022 to do so) if I would pay to ship the old one back. How am I to know if the new mirror is going to be any different than the old one? And quite frankly, after the 5-6 e-mails and phone calls and pictures taken, etc., I am BEYOND aggravated with this company. They\u0027re trying to hide behind their fine print on their website, which clearly states you have 30 days to return any item, less a restocking fee of 10%. I was perfectly willing to do this. But as soon as I said the word \u0022dent,\u0022 they told me it was damaged, and I could not return it (for a refund). Well who is supposed to stand behind this--they should, they are the seller. If that means collecting from their manufacturer, I have to believe that\u0027s the cost of doing business. And they kept trying to blaim it on the shipping (so that they could then file a claim with UPS\/Fed Ex or whomever shipped it). I just cannot, in good conscience, say it was damaged in shipping, because it wasn\u0027t. So bottom line, BEWARE, because now I\u0027m stuck with a mirror I cannot use until I get to the bottom of getting a refund (and I will). I AM going to contact the Better Business Bureau. I spend thousands on-line each year with various on-line sellers and quite frankly have never come across anything like this. And it\u0027s not as if I\u0027m being unreasonable ... I agreed to pay for the return shipping and even a restocking fee ... even though the mirror came to us with this flaw. Had I \u0022lied,\u0022 and never told them of the flaw, I could have returned the mirror within their 30 day return period (which isn\u0027t up until 6\/29), and nobody would have been the wiser. I guess that\u0027s what you get for being honest and trying to work things out!!!","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/review\/784987#comment784987","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"Swoosh60","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"About a week prior to Easter (early April), I made my first ever order with Grandma\u0027s Giftware.com on-line. Ordered some hard to find Yankee Candles (2) and matching potpourri. I decided after I received the items (they came in fairly short order after I placed the order, under a week maybe, so no complaints there), that the candles were somewhat faded, and not too my liking. <br><br>I didn\u0027t think it would be a big deal to return them (they were not damaged in any way), until I looked at the receipt to see NO return address on it. <br><br><br>Also, their website has NO address or phone contact information at all on it. The only way you can contact them is via e-mail, which I did, on 3 separate occasions, with no response. Their website does specifically say they have a 30 day return policy, so I suspect if maybe they don\u0027t answer me for long enough, I\u0027ll just \u0022go away.\u0022 Well not until I have a chance to replace a few on-line complaints, both here and on \u0022My 3 cents.com\u0022. <br><br>I have never had this experience before, where an on-line seller cannot be contacted (except if they\u0027re going out of business), particularly if they DO have a returns policy, which I\u0027m clearly still within the timeframe for. <br><br>If anyone else has ever dealt with this company, I\u0027d be happy to hear your experience ... just wanted to warn anyone that I\u0027m now going to be out about $35 for these candles that I can\u0027t use. <br>","link":"http:\/\/www.resellerratings.com\/store\/Grandma_s_Giftware\/review\/462086#comment462086","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Grandma_s_Giftware.jpg","store_name":"GrandmasGiftware","username":"Swoosh60","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"UPDATE on 9\/22: A couple of things you can do to make sure you have a \u0022chance\u0022 of getting your $$ back ... IMMEDIATELY FILE A DISPUTE WITH YOUR CREDIT CARD COMPANY. They must investigate and really \u0022protect\u0022 you. It may take awhile, but you should get your money back if MOG cannot PROVE they sent the merchandise to you (and they can\u0027t). I also filed complaints (both on-line) with the Better Business Bureau of Greater Cincinnati (since MOG is located there) and the FTC Consumer Protection Agency. If enough people take the time (it takes about 10 minutes on-line at each website), these scammers will be brought down. I\u0027m pretty sure they\u0027re already out of business (at least on-line) as their website has been down for quite awhile now.<br><br>If there were a way to PM on this website to some of you, I would. I won\u0027t take it!!<br><br>On Fri., 8\/22 I ordered a Garmin Zumo 550 GPS motorcycle device for my husband\u0027s birthday which was 8\/26. I called Mark\u0027s Outdoor Gear on the phone to ask if I specified \u0022Overnight Shipping\u0022 (which I was willing to pay for), would it get here on Monday? The gentleman I spoke with said he couldn\u0027t guarantee Monday, but I would definitely receive it on Tuesday in time for my husband\u0027s B-day. <br><br>So I placed the order. I received an e-mail order confirmation, but have still NEVER received a tracking number. I specified UPS Next Day Air Delivery and paid $37.00 for it. My charge card was charged for everything (close to $700). No GPS unit arrived on Monday, but I didn\u0027t give it much thought until Tuesday which was the promised date, and it never arrived. I called MOG back (no one was answering their sales or customer service numbers, so I left a message). Never received a call back. I sent them an e-mail, never received a reply. So finally after about 6 hours I called their sales line again (still no one answering at customer service), and got the same guy I spoke with on Friday. <br><br>He told me the unit didn\u0027t ship out as planned, and actually didn\u0027t go out until late Monday evening. He blamed it on UPS not picking it up. I said, well, I\u0027m disappointed because now my husband won\u0027t get his birthday gift today, but if you\u0027re willing to reverse the $37 overnight shipping I paid, all will be well. He started on about how there was a possibility I could see \u0022some\u0022 of that reversed, but it all hinged on them collecting from UPS. I told him that good \u0022customer service\u0022 would be to credit me for the shipping and you as the seller should then deal with UPS. He then started to argue with me, so I ended the phone call. I waited until the next day, and the device still has never arrived (that was 3 weeks ago).<br><br>So I called back to their sales line that day (still no answer at customer service) and got a manager (supposedly), and reexplained everything. He attempted to \u0022get the device back from UPS\u0022 (assuming that UPS ever received it in the first place, while I was on the phone. He told me he would give me the tracking number only if I agreed to pay for the $37 shipping. I told him no, that any reputable company would have given me the tracking number within a day after shipping the item. It became pretty clear to me that something shady was going on. Then he became very argumentative with me as well. I got so upset after talking with him that my husband actually called him back, and this same manager threatened him with something like, \u0022You know, I do come up to Wisconsin occasionally ...\u0022 (which is near where we live). My husband also ended up having to hang up on him because of his abusiveness.<br><br>I found that all very strange, as MOST customer service people are extremely polite, even if they can\u0027t help you or solve your problem. People only get defensive when they either have a) screwed something up or b) are hiding something. MOG\u0027s sales manager accused me of saying the UPS person he had talked to was lying because I didn\u0027t believe that UPS had it out for delivery. So bottom line, their prices are low for a reason, they\u0027ll take your money and run. They\u0027re also running some type of \u0022scam\u0022 using UPS\u0027 logo and information without providing tracking numbers. That\u0027s something I\u0027m going to make UPS aware of. I have since filed a dispute with my credit card company for \u0022merchandise never received.\u0022 It may take me up to 90 days (per my CC company) to get this resolved.<br><br>UPDATE on 9\/16\/08: MOG\u0027s website is now down. No one answers their Customer Service line and e-mails are being sent back as undeliverable. I\u0027ve also since wrote to MOG\u0027s Owner\/CEO, and posted an on-line complaint with the BBB of Greater Cincinnati (where MOG is based). Waiting on a response from both. Also read my review on my3cents.com.","link":"http:\/\/www.resellerratings.com\/store\/Mark_s_Outdoor_Gear\/review\/407618#comment407618","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mark_s_Outdoor_Gear.jpg","store_name":"Mark\u0027s Outdoor Gear","username":"Swoosh60","rating":"1"}, "single");){kind=link}
“Hello Swoosh60,
I'm sorry it took so long to get your order. I'm glad everything did work out for you, however! You will be happy to know that our warehouse updates have been completed and all of our orders are shipping out normally. Yay! :]
Best wishes,
Corina C.
6pm.com”