1/5
posted Apr-04-2009
It was a learning experience for me because I had never witnessed a company that cared less about their customers than Caiman does. After the second e-mail from them you realize that there's no humans working in their "customer service" but only robots. This was a wake-up call for me and in a way good for me because I didn't really check the reviews. I had several good transactions from them before. The warning signs I didn't heed were; they don't have a customer service phone number, their ratings were far below other sellers, they never supply a return address and since everything was previously fine you didn't think about that, their ratings with the West Palm Beach Better Business Bureau gives them a rating of "F", It's all there on the Internet to find and avoid problems with companies like this. Another red flag was going to their "tracking site" and getting no response as to were your items are, you think it's just a mistake until they screw up your order and then you realize you have been scammed all along. I have waited the requisite 3 weeks after 11 e-mails with rote responses from them to file a claim at Amazon. I will now have to pay the credit card bill or receive a bad credit rating, and have to wait another two weeks to see if it is resolved. My problem with them is they sent me the wrong item. If this happens to you, keep the item if it's in any way acceptable. Avoid the hassle. Marc
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![Share](javascript:share_rating({"review_body":"It was a learning experience for me because I had never witnessed a company that cared less about their customers than Caiman does. After the second e-mail from them you realize that there\u0027s no humans working in their \u0022customer service\u0022 but only robots. This was a wake-up call for me and in a way good for me because I didn\u0027t really check the reviews. I had several good transactions from them before. The warning signs I didn\u0027t heed were; they don\u0027t have a customer service phone number, their ratings were far below other sellers, they never supply a return address and since everything was previously fine you didn\u0027t think about that, their ratings with the West Palm Beach Better Business Bureau gives them a rating of \u0022F\u0022, It\u0027s all there on the Internet to find and avoid problems with companies like this. Another red flag was going to their \u0022tracking site\u0022 and getting no response as to were your items are, you think it\u0027s just a mistake until they screw up your order and then you realize you have been scammed all along. I have waited the requisite 3 weeks after 11 e-mails with rote responses from them to file a claim at Amazon. I will now have to pay the credit card bill or receive a bad credit rating, and have to wait another two weeks to see if it is resolved. My problem with them is they sent me the wrong item. If this happens to you, keep the item if it\u0027s in any way acceptable. Avoid the hassle. Marc","link":"http:\/\/www.resellerratings.com\/store\/Caiman\/review\/455667#comment455667","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Caiman.jpg","store_name":"Caiman.com","username":"Switchgrass","rating":"1"}, "single");){kind=link}