1/5

posted Dec-02-2011

This company makes false promises to match competitor's prices, which they do not honor after you place the order. Once they have already gone through the process of ordering and paying with their credit card, most customers would rather pay the higher price than go through the cancellation process and reordering some place else. Their online price match tool is a hoax to lure customers to place orders with this company. When I entered in a lower price offered by a competitor into their Price Match tool, it accepted the lower price. They offered me several products which were past their "Best before" date (some as much as 4 and a half years past their use by date) for free or for a very nominal price. I selected a few of those products and completed the purchase. A few hours later they emailed me that they will not honor the Price Match and gave me some BS that the competitor was making up for the lower price by charging a higher shipping cost. When I objected to them charging my credit card with the higher price, they canceled my order, giving me another BS excuse that the product I had ordered was "on long term backorder by the manufacturer" and that they would refund my credit card. I will not shop at this company ever again.

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