1/5

posted Apr-21-2012

I reside in Florida. My daughter resides in Washington. I recently used Home Depot's on line service and ordered a dishwasher for my daughter for her birthday. I paid in advance for installation and for removal of the old dishwasher...a service that is clearly advertised on their website.

Upon the so called "installers" arrival, they left the dishwasher in my daughters living room and said they could not install the DW because Home Depot did not allow them to install a dishwasher where there is a pvc turn off valve as opposed to a metal turn off valve. They said they run into this problem all the time with customers. Hmmm...a convenient way to sell dishwashers and not have to hire properly trained people titled "installers" in my opinion.

First off...how would a customer know what type of turn off valve they have? Most would not know to check for this if not told. No where on the Home Depot webpage does it qualify installation by saying be sure to find out what kind of turn off valve you have before you make purchase of our appliance and or pay for our installation services. All I know is there is a dishwasher already in the house when we purchased the home, and we wanted to put a new dishwasher in and hired the store that advertised they did installations.

We now have a brand new dishwasher in the package sitting in the living room and the old dishwasher which they advertise they remove, is still sitting in the kitchen where it was to begin with. They didn't even take the OLD dishwasher with them which they advertise they do.

Their customer service department offered an apology..that is it.

NOTE: I inquired about a refund and they say they do not refund anything purchased via their on line home page ordering service.

Home Depot MISREPRESENTS their products and services in my opinion.

BUYER BEWARE of ordering anything via their ONLINE store.

This review was modified by SunsetKey on April 21 2012 08:03:23 AM

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