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59,985 stores1,896,313 reviews Over 250,000 shoppers online now
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| Member Since | 10-Jun-13 |
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posted Jun-10-2013 
![Share](javascript:share_rating({"review_body":"I have ordered from Vitacost for years, spending thousands of dollars over the years. Today, placed an order for over $200 but forgot to add one supplement. When I called later to see if they could add in on to the order before sending out the larger order, they said they could not. I asked if they would send me the supplements and waive the shipping cost since I spend so much money buying from them every few months. Every customer service rep, supervisor and manager refused to help. I will never shop from a company that does not value old customers and make decisions on a case by case basis. Their customer are not people to Vitacost. Just a credit card#.","link":"http:\/\/www.resellerratings.com\/store\/Vitacost\/review\/3034573#comment3034573","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vitacost.jpg","store_name":"Vitacost","username":"SujathaT","rating":"1"}, "single");){kind=link}
“I am so sorry to hear that your previous experience was less than amazing. That is definitely not the norm and I hope you won’t give up on us. We are more than happy to accommodate your request to order additional items. The Director of Customer Service, Mr. Brian Newman will email you so we can take care of it for you as soon as possible. I thank you in advance for allowing me to help and to restore your faith in Vitacost.com! Have a happy, healthy day!
Catherine C
Customer Communications Specialist
Vitacost.com
1-800-793-2601”