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All 1 Customer Review(s) | by StokesRocheste

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Wolf Camera
Rating 2/10
1/5
modified review posted Apr-02-2011

“I recently purchased a D3 in the Med lock corners location in Duluth Ga.I was told to pay full price for the camera and it would be delivered from another store. I had been previously searching for this camera and was unsuccessful in locating one. I was ecstatic to discover Wolf had some in stock. I paid as requested, three days later my camera came in, the box was worn and missing the English manual. Upon calling the store i asked for the second time was my camera new and was assured it was. My manual was ordered from the previous store. The next day my camera was tested and found to have 6065 actuation's on it. I was appalled I felt like i was deceived,by wolf not necessarily the rep in the store but the company as a whole.I called customer service and spoke with a Susan who was helpful in finding out my camera came from a clearance center and she or Wolf could not say what the history was on the camera. or who the direct seller was or where the merchandise was being sold. How can Wolf sell a camera that has no history? But has obviously been used and returned? I have since filed a complaint with Nikon. If I had purchased a used camera i would not have an issue , I purchased a new camera and inquired several times about the condition of the camera. Susan said there was another camera in stock that had less actuation's then the one i purchased, at 2065 and Wolf would swap cameras if i choose to. However the price of the camera would stay the same. If the camera was able to be tested or the correct number of actuation's was something the sells rep was aware of then how and why would you guys sell me the NEW camera with that amount of actuation's? I feel like that was the worst buying experience ever. In this economy, for a person to drop more then 4000.00 on camera that's used and not what i wanted, is outrageous. MY 1st time and last time shopping with Wolf. I feel like not only was i deceived, but I was treated rather badly upon the return. I had to wait over an hour in the store for the district manager to return a call to the store manager to authorize my return. The district manager told me I could use my cash as credit towards the D3s when it shipped from JAPAN. UMm how about you guys return my money and i use it as umm money in another store!!!! NEVER AGAIN the customer service of a business is open to interpretation prices are again open for interpretation, location and time of receipt also. But bait and switch is unacceptable , you dont get to charge me for new and sell me used. Yeah I know Nikon d3's have a life expectancy of 300 000 that's not the point , rather its 100 000 or 10 zero is the 1st number. So now im back camera less while i wait patiently for the unfortunate people of Japan to recover from the tsunami. ”

modified review This review was modified by StokesRocheste on April 02 2011 05:20:34 PM

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