1/5

posted Oct-14-2009

Great if you get working parts, if not you are screwed.

Ordered a complete PC from them and recieved it next day... then the pain started Graphics card turned out to be faulty, no problem I thought Ill get them to pick it up under the 1 Year Onsite Collect & Return Warranty. Call them up for an RMA wait in queue for 12mins and get told if they identify the part that is faulty then onsite collect and return doesn't apply. Argue with the support staff and get no joy. WTF!!!

So anyway I duly fork out £8 for parcelforce next day delivery packaging it up as they require (unmarked brown box with lots of packing). Parcelforce confirms delivery next day but their website says 'not delivered'.
Call up their customer service wait in queue for 22 mins get fobbed off with 'It will be dealt with today'.
Look back next day still says 'not delivered', call them up again (at 10am) wait in queue for another 22mins.
Repeat above loop for next 2 days.

Still waiting for an update with a £1000 paperweight sitting at home.

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