1/5

posted Feb-19-2011

I can’t recommend SkinCareRx. It took over 2 weeks to receive the Clarisonic Mia. They did send me an initial email confirmation and that was the first I learned the Mia was backordered. I received the replacement heads within 7 days – these are unusable without the Mia itself.

I spoke to their customer service at least 5 times. I was told the backorder information shows up after you place the order. This is untrue – I know because I tried it by going through the order process again. I was told twice I’d be sent tracking info via email. There were NO subsequent emails – with tracking info or not.

The Mia was a gift for a relative who was visiting here. The shipment arrived 2 days before they left, SIXTEEN days after I placed the order, on January 19, 2011. I ordered with them based on positive reviews, but since then, I’ve found negative ones with scenarios similar to my own.

I’d found a promotional code for a discount on a blog I read. It was not worth the time spent calling and emailing (and emails were not answered). Had I known what kind of negative customer service experience I was in for, I would have gone to a local dealer. The frustration, time wasted and lack of customer service is JUST NOT WORTH IT.

Since I could not find an area on their website to comment on this, I wrote a review under the product. It was quickly removed. Obviously, they do not value customer opinions.

I do not live in CONUS, and I understand items may take longer to ship. They could have made this bad experience a better one by telling the truth and being in contact with me. They didn’t.

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1/5

posted Feb-19-2011

No, they chose not to interact with me, after I emailed 3x and called once. I'd ordered from them for years - at least 4 - my last satisfactory order was in May 2010; it arrived within a week. I ordered almost FIVE weeks ago, on JANUARY 9TH, 2011. It finally arrived TODAY, THIRTY-THREE DAYS LATER. I know others have had worse experiences and it took longer for them to receive their orders, but NO ONE ever returned my emails or phone call. Now we'll see if these carts work, and at this point I do not want to repeat this exercise in frustration and futility.

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