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59,985 stores1,897,419 reviews Over 250,000 shoppers online now
 Total Reviews | 4 |
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 Homepage | |
| Member Since | 24-Mar-06 |
| Last visit | 11-Jul-07 |
Check out all the stores loved by Sooga
| sTooTsi |  |
| OTB Mods |  |
| MeritLine.com |  |
| Newegg.com (USA) | |
Check out all the stores reviewed by Sooga
| sTooTsi |  |
| OTB Mods | |
| MeritLine.com | |
| Newegg.com (USA) | |
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posted Feb-12-2009 
posted Jul-11-2007 
posted Jul-28-2006 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I ordered a used Xplorer Guitar Hero guitar from the stootsi store, but when it arrived, the strum bar and 2 of the fret buttons didn\u0027t work. I was expecting a huge hassle, but stootsi was extremely fast and courteous about the return, and provided me a prepaid UPS sticker to ship it back, and I received my refund very quickly. ","link":"http:\/\/www.resellerratings.com\/store\/sTooTsi\/review\/442696#comment442696","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/sTooTsi.jpg","store_name":"sTooTsi","username":"Sooga","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow, communication was terrifically fast, and I\u0027m so pleased with my premodded Wii! It plays everything I throw at it. Very pleased, will do business with again if the need arises, and I\u0027ll refer all my friends (and students, since I\u0027m a teacher) to this site!","link":"http:\/\/www.resellerratings.com\/store\/OTB_Mods\/review\/324192#comment324192","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OTB_Mods.jpg","store_name":"OTB Mods","username":"Sooga","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"[edit Aug. 18, 2006]: Well I finally received my refund back, about a month after this whole ordeal started. I guess Meritline did keep their word, but I really don\u0027t think I want to go through a hassle like this the next time I make a computer purchase. <br><br>Ok, this company is basically a joke. Let me just take you step by step of what happened:<br><br>- I ordered a 1200 CD\/DVD case off their site<br>- When I received it, it was the exact same size\/shape as their 1000 CD\/DVD case that I had purchased earlier, and into which 1000 DVD\u0027s fit snugly. There\u0027s no way 200 more were going to fit. <br>- I e-mailed support about this and was basically ignored.<br>- After posting my review on this website, they got in touch with me immediately about this order and the problems I had, which I thought was definitely a step in the right direction for this company.<br>- Eventually they told me that they would credit back my credit card for the difference in price between the 1200 and 1000 dvd models. Fantastic! Then they asked that I take down my negative review here. I agreed.<br><br>- Over a week later, and still no credit card refund.<br><br>You know that old saying, \u0022Fool me once, shame on you. Fool me twice, shame on me.\u0022 Well shame on me for thinking this was a reputable company. I am NEVER going to shop here again, and I will make sure to spread the word about this shady company.","link":"http:\/\/www.resellerratings.com\/store\/MeritLine\/review\/269171#comment269171","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/MeritLine.jpg","store_name":"MeritLine.com","username":"Sooga","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order yesterday for an HP printer they had, and they had a special where it was $14.99 shipping. Since this particular model didn\u0027t come with a USB cable, I also ordered one of those as well. As I submitted my order I noticed that the total shipping was $19.98. I didn\u0027t really feel like quibbling about a measly $5, so I submitted the order anyway, but I was curious about it, so I sent an e-mail to support, asking if the $19.98 was a mistake, since I didn\u0027t think it would cost another $4.99 shipping just for a small cable. Customer service replied the next day explaining that the extra shipping for the cable was indeed $4.99, but that they would credit me back the $4.99 anyway! Wow! They really go above and beyond the call of duty for their customers.","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/review\/251412#comment251412","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"Sooga","rating":"5"}, "single");){kind=link}
“Dear customer, we sincerely apologize for any trouble may have caused to you during this shipping experience. I have forwarded your order to our RMA department for further checking. Any news, i will inform you ASAP via email. Please don't worry. Thank you. nj_cs3
update 0816: Dear customer, we sincerely apologize for this trouble caused to you. I have double checked your order and my coworker did agree to refund the difference to your credit card, but he was disturbed by a long phone call and forgot to credit your card. I have refunded the difference fully to you, please check with your bank days later. Thank you and we do apologize for any inconvenience caused to you. nj_csr3”