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All 3 Customer Review(s) | by Soliton

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Xotic PC
Rating 10/10
5/5
modified review posted Mar-19-2008

“My purchasing experience with XoticPC was very positive.

I ordered a Sager 5793 from Xotic PC via my university's institutional purchasing program. Website was easy to navigate, prices were good, and the sales rep I talked to (Justin) was friendly and helpful. First impressions were excellent.

But then things went a bit downhill, for two reasons. First, Xotic PC insisted on waiting 2 weeks for the check to clear. I could understand this if the check was a personal check, but it wasn't - it was verifiably an institutional check from a major (ivy league) university. Second, there was a mistake with the delivery - I requested 'next day' as I needed the laptop in a hurry for a business trip, but it was shipped via ups ground.

However, it's not so much a question of a company making a mistake, but how they respond to that mistake. When I called XoticPc and expressed my views on the check clearing and delivery in a cordial but rather... direct manner, Justin remained friendly and helpful, and promised to get someone 'higher up' to resolve things. Within five minutes I had the owner of the company call me back. He apologized for the mistake with the delivery, promised to review company policy on institutional purchases with checks, refunded all delivery charges and sent me a laptop cooler as further compensation.

When the laptop arrived it was exactly as specified, and so far has worked perfectly.

So, yes, they made some mistakes with the order, but they responded to those mistakes very professionally and in a way that demonstrates that they really care about their customers. I would definitely do business with XoticPC again, and highly recommend them.


KC Computers
Rating 10/10
5/5
modified review posted Mar-16-2006


Updated April 16 2007 - second order from KC computers. This time for a quad core intel workstation. Service and support were, as before, outstandingly good. Impartial and objective advice on components, good communication throughout (I occasionally got emails detailing what was going on with the system build at 2am!). Plus Kevin is a great guy to do business with, very friendly and absolutely professional. The website remains fairly primitive compared to other stores, but don't let that put you off. Overall, my experience with this order was excellent in every way, and I strongly recommend them

Updated April 16 2007 - second order from KC computers. This time for a quad core intel workstation. Impartial and objective advice on components from the get go, good communication throughout (I occasionally got emails detailing what was going on with the system build at 2am!). When the system arrived it was working perfectly and very well put together. I can't really think of much new to add to this review compared to last time - Kevin remains a great guy to do business with, very friendly and absolutely professional. Overall, service and support were, as before, outstandingly good, and my experience with this order was excellent in every way. The website remains fairly primitive compared to other stores, but don't let that put you off! If you're after a custom built machine with some of the best service and support in the business, then I strongly recommend KC computers. I will definitely order from them again.

##############################################

Lets start with the negatives - they're more expensive than the average (but see later), and their
website is rather basic compared to others.

Now on to the positives - customer service, and the whole buying experience, are absolutely
outstanding. I've ordered systems from 5-6 other companies, all of which are much bigger (and
somewhat cheaper) than KC computers, but the service I got from Kevin and his team was streets
ahead of all of them. I wanted an Opteron workstation with specific, and slightly unusual
components. Emailed for a quote late one evening and got a quote back at MIDNIGHT (and we're
both on the east coast!). Very helpful and friendly when deciding on the system
components - they were always happy to make recommendations and offer advice but were never
in the least bit pushy. Once everything was decided upon I was kept informed of
progress as everything was put together, and they were very careful in setting everything
up with the latest drivers and burned everything in to make sure there were no problems.
When the system arrived it was very well built and worked perfectly. Simply could not ask
for more than this! Ok, they may appear pricey at first but you get excellent value for
your money. I for one will definitely buy from them again and strongly recommend. ”

modified review This review was modified by Soliton on April 27 2007 09:18:05 AM

Newegg.com (USA
Rating 10/10
5/5
modified review posted Mar-08-2006

“Ordered various bits of network hardware, plus some speakers. Prices are reasonable, website is easy to navigate, delivery was prompt, and (so far) everything seems to be working smoothly. I've no experience of what happens if anything needs to be returned, but this has been an entirely positive experience so far. Recommended. ”


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Reviewer Stats

Total Reviews 3
Helpful Reviews 2
Forum Posts 0
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Member Since 8-Mar-06
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Soliton's Favorite Stores

  Xotic PC Rating 10/10
  KC Computers Rating 10/10
  Newegg.com (USA) Rating 10/10

Soliton's All Stores Reviewed

  Xotic PC Rating 10/10
  KC Computers Rating 10/10
  Newegg.com (USA) Rating 10/10

Soliton's Least Liked Stores

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