1/5
posted May-01-2012
TigerDirect's price protection and price match guarantee is a joke. I ordered an Intel Core i7 3770K processor from them yesterday because I liked how they have the price protection and price match. But later I discovered that another official authorized retailer, MicroCenter has the same exact item in stock and ready to ship or picked-up at one of their various store locations for $40 dollars less. So I called the customer service to ask for a Price Math. The lady on the phone didn't even sound like she cared, she just told me that it's too late since I've already placed the order, because their price protection is only valid for pre-sales. Then I offered to cancel the item (since it has not been shipped) and re-order the same item with the price match. So she directed the call to another guy, and I was being told by this guy that the price Microcenter has is too low that he won't do it and hung up even when they had a clear Price Match and Price Protection police written on the website. Sadly, he didn't even sound like he wanted to discuss the issue with me.
So, from my experience with TigerDirect, it seems like whether they want to honor their own policy is totally up to them. So if you ordered something with them and thinking the Price Math/Price Protection will give you the peace of mind, you're totally wrong, my friends... I shop online pretty often, but this was definitely one of the most horrible shopping experiences yet for me. So please do yourself a favor and stick with a more reputable retailer next time. One that actually stands behind their own policy.
This review was modified by
Sniperops on May 01 2012 02:32:17 PM
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![Share](javascript:share_rating({"review_body":"TigerDirect\u0027s price protection and price match guarantee is a joke. I ordered an Intel Core i7 3770K processor from them yesterday because I liked how they have the price protection and price match. But later I discovered that another official authorized retailer, MicroCenter has the same exact item in stock and ready to ship or picked-up at one of their various store locations for $40 dollars less. So I called the customer service to ask for a Price Math. The lady on the phone didn\u0027t even sound like she cared, she just told me that it\u0027s too late since I\u0027ve already placed the order, because their price protection is only valid for pre-sales. Then I offered to cancel the item (since it has not been shipped) and re-order the same item with the price match. So she directed the call to another guy, and I was being told by this guy that the price Microcenter has is too low that he won\u0027t do it and hung up even when they had a clear Price Match and Price Protection police written on the website. Sadly, he didn\u0027t even sound like he wanted to discuss the issue with me.<br><br>So, from my experience with TigerDirect, it seems like whether they want to honor their own policy is totally up to them. So if you ordered something with them and thinking the Price Math\/Price Protection will give you the peace of mind, you\u0027re totally wrong, my friends... I shop online pretty often, but this was definitely one of the most horrible shopping experiences yet for me. So please do yourself a favor and stick with a more reputable retailer next time. One that actually stands behind their own policy. ","link":"http:\/\/www.resellerratings.com\/store\/Tiger_Direct\/review\/1503033#comment1503033","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tiger_Direct.jpg","store_name":"TigerDirect \/ Systemax","username":"Sniperops","rating":"1"}, "single");){kind=link}
“We sincerely do apologize for the inconvenience in the matter, please be advised that the price in reference to your inquiry was well below our cost price for the item. As per our price match policy we would be unable to go under our cost price of the item in reference.Our records show that we have issued a $20 credit to your account for future purchases as advised by our rep when you contacted our staff. If for any reason you are unsatisfied with the outcome and wish to obtain further assistance please contact us directly at customersatisfaction@help.tigerdirect.com”