1/5

posted Apr-24-2003

I found that BuyMSTAR.com has prices that are within just a couple of bucks of the lowest prices listed on Pricewatch.com and Pricegrabber.com--their shipping prices are nice and cheap, too.

I found an awesome price on the Asus P4 motherboard I've been hunting for, and also purchased a brand-new P4 CPU. I'm happy!

UPDATE: Got the motherboard today, but have yet to see the CPU...should have been one package, but FedEx doesn't specify. Trying to call MStar right now--I've had them on speakerphone for a half an hour because I've been on hold the entire time. Passing time by working...hopefully the phone battery doesn't die on me. :P

Turned out they hadn't even shipped the CPU--I was billed and given a FedEx tracking number for a package that I was told contained two items, but only contained one. Nobody told me or emailed me anything about CPUs not being in stock, so they charged money to my card and assumed that it was okay to ship it at their discresion... The CSR told me that they would ship it to me on 2-day delivery at no charge... Well, okay.

NEW UPDATE: 2 days later...still haven't received the package, so I called MStar again. Turns out that they STILL haven't shipped my package!!!!! The CSR told me he'd ship it at 2-day delivery at no charge...again. So, my "2-day" delivery has actually taken more than a week. Extremely disappointed in the service with MStar. If anyone ordering from them is on a time constraint or just want to get your items soon--DO NOT BUY FROM MSTAR!!

Guess what? One of the CSRs contact me via phone and gave me my new FedEx tracking # for the CPU. I immediately wend to the FedEx website and found out that my package's estimated arrival date is in 5 days...not 2, like the CSR said he'd do...

Sending complaints to PriceWatch.com and the Los Angeles/Anaheim BBB.

FYI: Los Angeles County Better Business Bureau website: http://www.bbbsouthland.org/

This review was modified by Silix on May 01 2003 04:14:11 PM

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1/5

posted Apr-24-2003

GoogleGear has great prices, and they're very efficient with shipping quality products.

However, when it comes to returning items, these guys are shrewed sharks. I purchased 2 memory sticks from them, and found that I had to return them. I tried to exchange them for new sticks, but they wouldn't let me, and said that I would have to send them back, and reorder the new parts I needed. I paid $222 for the memory, and after I returned the sticks (I also paid almost $20 to FedEx the memory back,) I was eventually (about 10 days later) refunded $188.

Today, I finally called them back (been on business all over the country) and asked what the problem was, and why I wasn't refunded the full amount. Apparently, there's a 15% re-stocking fee that I wasn't aware of. It's hidden in the Terms of Agreement somewhere in the fine print. Never did anyone on the phone tell me that I would pay a 15% restocking fee, even though I spoke with several people about the return.

I don't understand why it costs $33 to re-stock a couple of chips.

Basically, I handed over $20 to FedEx, and $33 to GoogleGear and didn't get a damn thing. I blew fifty bucks on wasted time.

I will never buy from these guys again--they do nothing to satisfy the customer, nor are they clear on their policies over the phone (they expect that their website can cover all of their legalities...) They don't realize that people SKIP through Terms of Agreement policies most of the time (jee--I used to think they were all about the same...)

Anyhow, I'll never recommend GoogleGear to anyone, just because of the risk involved with returning a product.

This review was modified by Silix on June 04 2003 12:01:44 PM

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