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36,420 stores1,203,884 reviews 6056 shoppers online now
 Total Reviews | 2 |
 Helpful Reviews | |
 Forum Posts | 0 |
 Homepage | |
| Member Since | 14-Dec-11 |
 Last visit | First visit! |
Check out all the stores loved by Sherridm
| Entirely Pets |  |
Check out all the stores reviewed by Sherridm
| Entirely Pets |  |
| PetFoodDirect |  |
Sherridm likes these stores the least and has left a poor review for them.
| PetFoodDirect | |
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posted Dec-15-2011 
posted Dec-14-2011 
![Share](javascript:share_rating({"review_body":"I ordered 2 kinds of Dog Vitamins,a 6 pack of ProZyme,3 pack of Joint Max Pills & Joint Max Treats on Dec. 1st. I received everything on Dec 7th. They are in California & I\u0027m in Florida so I thought that was very Fast! I\u0027ve ordered MANY times from them & Never had a problem so I\u0027m shocked at all the bad reviews I\u0027ve read. I would definitely recomend them & will order again!!","link":"http:\/\/www.resellerratings.com\/store\/Entirely_Pets\/comment\/1015973#comment1015973","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Entirely_Pets.jpg","store_name":"Entirely Pets","username":"Sherridm","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Heartgard 12 pack. After 1 week I wondered why have I heard Nothing from them so I called & asked if My order had shipped-Their web site says most orders ship in 3 hours. The 1st Cust. service rep said my Vet didn\u0027t Fax back the OK. Called my Vet-They had received Nothing from them! Called PFD again this time the rep said my order never made it to the Pharmacy-She didn\u0027t know why but would alert her supervisor. After a whole week you\u0027ve done NOTHING with my order????? I reminded them again which pet this was for so when they Fax my vet to please say It\u0027s for Zorro since he just had a check-up. Of course when they sent it to my Vet they put Thunder for the Pet\u0027s Name!!! After calling and Emailing many times about the Script being for Zorro how could you put the wrong name-Called again & this time they got it right. It shipped on Nov. 30 but I didn\u0027t receive it until Dec. 12th-I have a feeling It didn\u0027t ship on Nov. 30 at all!!!! The only thing this company did Quickly was Charge my Credit Card!!!!! I Can Not reccomend them!!!","link":"http:\/\/www.resellerratings.com\/store\/PetFoodDirect\/comment\/1011729#comment1011729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PetFoodDirect.jpg","store_name":"PetFoodDirect","username":"Sherridm","rating":"1"}, "single");){kind=link}
“Hi Sherri,
I read your review and wanted to take a moment to apologize sincerely for any problems that may have occurred in processing your order as well as mixing up your pet's names. I understand how important it is that Zorro receives his medications on time and I understand your frustration with the process not being seamless for you. I want to assure you that this is not typical for our team, and we will do everything we can to ensure it does not happen again. That being said, we want to make this right for you. One of our Customer Care Managers will be reaching out to you shortly to discuss what we can do to make this right for both you and Zorro.
Thank you,
Stacey”