1/5

posted Aug-20-2012

I am appalled by the entirety of Digiexpress. I have a 4th generation Ipod and for the longest time, it worked flawlessly. One faithful day, the power button stuck. I had heard of people fixing their own ipods and I had all the tools a necessities to do so, I tried it and trust me, leave it to the experts. I ended up damaging the LCD screen under the ipod's glass. I gave up and decided that I would send it in. DO NOT BELIEVE THE REVIEWS ON THE DIGIEXPRESS WEBSITE. Going onto Yahoo, google, etc., you will find more trustworthy reviews. Anyways, I had them send a box to me, $15, and paid the $25 tech fee. They sent me e-mails through receiving, repair $75, and shipping. By this time I've spent over $115 and I am dying to get my Ipod back. Saturday, I get it back with four peanuts in the box, a thin layer of bubble wrap, with the ipod itself STILL OPEN. I pressed the sides down and it clicked into place. I went to plug it in and NOTHING. It wouldn't charge, wouldn't recognize my computer, wouldn't sync. I practically started crying. They literally sent it back to me in worse condition that it was. I called them and left a message with two numbers to reach me back at THAT DAY.



I went into town and traveled to several tech places and came across a wonderful, amazing company the helped me FREE OF CHARGE. They showed me why the ipod was still open, the technician had only put two tiny drops of glue to secure the ipod in place. The new tech showed me his adhesive that covered the entire Ipod and secured it properly. The owner of the little shop then looked at the charging dock, Digiexpress had bent two prongs along the dock causing the ipod not to register at all. He then informed me that because the prongs were out of place, it may have caused my charging wires to short circuit. GREAT! When I went to pay for his services, he told me no charge, on the house. I left that store VERY, VERY happy.



So Monday, I received a call back from digiexpress. Jennifer in customer relations called me back and I told her all of what happened. She accused me of not only NOT CALLING THEM AS SOON AS I RECEIVED THE ITEM but also said the only way they would give me a refund, is if I gave them MORE MONEY and sent it in so they could take off the parts and send it back. I've never had such awful customer service in my life. I really am shocked at this company. GO LOCAL! DO NOT SEND YOUR ITEM TO DIGIEXPRESS!!! They charge a fortune for shoddy work and shoddy customer service. NEVER AGAIN will I trust something I worked so hard to get with a SCAM company.

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