1/5
posted Dec-27-2011
signed up and ordered a $58 bottle of Issey Miyake for Men. Free shipping with a $10 sign up discount. placed another order for another item. then I got an e-mail...
Thank you for placing an order with drugstore.com.
We have run into a problem with processing your drugstore.com order.
As part of our billing verification process, we need to be able to confirm the name, address, and phone number of the cardholder (as well as an alternate shipping address if shipping to an address other than the billing address on file) with the credit card issuer. Your credit card company is unwilling to do this, therefore we are not able to process your order and it has been canceled. We apologize for the inconvenience, and request that you replace your order using a credit card issued from a different bank.
Thank you in advance for your cooperation. If you have any questions or concerns, please reply to this e-mail.
Sincerely,
Jeffrey
Credit Card Department
creditcarddept@drugstore.com
drugstore.com™ the uncommon drugstore.(tm)
Beauty.com™ The world of beauty online.(tm)
The odd part is, the first order had issues but, the second order went through just fine. It was actually shipped right away. When I called their customer service, all the rep can tell me is that the $10 discount is not going to apply anymore should I use another card to re-order. If I had known they will process my order this way, I will not place any order at all. I was hoping the item can at least get here before New Year's. I will just go and buy it from Macy's. This proved to be too cheap to be true. Lesson learned!
I will see what the items on the shipping look like when I receive it, if I do receive it.
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![Share](javascript:share_rating({"review_body":"signed up and ordered a $58 bottle of Issey Miyake for Men. Free shipping with a $10 sign up discount. placed another order for another item. then I got an e-mail...<br>Thank you for placing an order with drugstore.com. <br><br>We have run into a problem with processing your drugstore.com order. <br><br>As part of our billing verification process, we need to be able to confirm the name, address, and phone number of the cardholder (as well as an alternate shipping address if shipping to an address other than the billing address on file) with the credit card issuer. Your credit card company is unwilling to do this, therefore we are not able to process your order and it has been canceled. We apologize for the inconvenience, and request that you replace your order using a credit card issued from a different bank. <br><br>Thank you in advance for your cooperation. If you have any questions or concerns, please reply to this e-mail.<br><br>Sincerely,<br><br>Jeffrey<br>Credit Card Department<br>creditcarddept@drugstore.com<br>drugstore.com\u2122 the uncommon drugstore.(tm)<br>Beauty.com\u2122 The world of beauty online.(tm)<br><br>The odd part is, the first order had issues but, the second order went through just fine. It was actually shipped right away. When I called their customer service, all the rep can tell me is that the $10 discount is not going to apply anymore should I use another card to re-order. If I had known they will process my order this way, I will not place any order at all. I was hoping the item can at least get here before New Year\u0027s. I will just go and buy it from Macy\u0027s. This proved to be too cheap to be true. Lesson learned!<br><br>I will see what the items on the shipping look like when I receive it, if I do receive it.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1061133#comment1061133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"Shalaganda","rating":"1"}, "single");){kind=link}