1/5

posted Apr-03-2012

Pushy salespeople who are like an old band-aid that is hard to remove. I went into the Mall-of-America Teavana store three times and all three times I could not get rid of the salesperson despite my repeated response, “I’m just looking”. It didn’t matter to the salesperson what I needed or wanted it was all about what they wanted to sell me. They stood to close to me, in my space. In fact they even stood in my way as I tried to look at the products on the shelves and they continually chatted and pushed products I wasn’t interested in. All three clerks had the same script of reasons I should buy this or that. And, I did not need any lectures on tea. I really get annoyed when they tell me what I need when they don’t know what I need or want. I was looking for a tea strainer and looked at what they had on the shelf. I had viewed the internet site prior to my visit to the store and had decided on the Classic Comfort Touch Tea Strainer. The clerk told me it was the one she owned and she had tried the others and this definitely was the best. There were none on the shelves so I asked the clerk if they had any available, so she opened the door below the shelves and found an obviously used one that was not in a box. She said she could shine it up and find a box for it. I told her I didn’t want a used strainer. She then immediately started pushing me to another one which she now claimed was the best one. I left the store and went to another Teavana store in the area and purchased the product, new and in the box but as with the Mall-of-America store, the clerk rushed into my personal space and wouldn’t stop pushing product. My spouse was with me this time and he even noticed how pushy and obnoxious the salespeople are. I won’t go back there again – from what I've been told they have a point system where they get rewards for their total sales.

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