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36,420 stores1,203,884 reviews 6056 shoppers online now
 Total Reviews | 2 |
 Helpful Reviews | |
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 Member Since | 16-Jan-12 |
| Last visit | First visit! |
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| CompuVest |  |
| Botach Tactical / botachtactical.net | |
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| CompuVest |  |
| Botach Tactical / botachtactical.net |  |
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posted Feb-21-2012 
posted Jan-16-2012 
![Share](javascript:share_rating({"review_body":"I ordered a router from compuvest. My CC was charged the next day but I never got shipping confirmation. After 4 business days I used the online chat to contact compuvest. They told me my ordered was cancelled because the product did not work but the person would put in a request to refund my credit card. I asked how they could tell the new in box product didn\u0027t work and they told me the product was not new. When I ordered it said nowhere that this product was used.<br><br>I would avoid doing business compuvest<br>1. They sell used items without stating they are used<br>2. They have poor customer service. They cancelled my order and did not refund my CC or contact me. <br><br>UPDATE: 1 more reason not to do business with compuvest<br>Compuvest had resellerratings remove my review because they claimed they could not verify the transaction. I verified the invoice number and date were correct. Compuvest buries negative reviews with false claims. I provided a copy of my invoice to a helpful employee of resellerratings and was able to get my review reinstated. <br>","link":"http:\/\/www.resellerratings.com\/store\/CompuVest\/comment\/1276515#comment1276515","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CompuVest.jpg","store_name":"CompuVest","username":"Sepp11es","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a headlamp from Botach Tactical on 10\/28\/11 that was listed as in stock. On 11\/04\/11 I contacted Botach inquiring if my headlamp had shipped. I was told that the headlamp was not in stock but would ship when it was stocked. On 11\/11\/11 I received an email that the headlamp was on back order with no ETA. That was the last I heard from Botach. On 12\/10\/11 I checked their website and my order had been cancelled. <br><br>They list items in stock that are not only not in stock but no ETA for restocking. They also seemed bothered when you inquire about where you item is and will not email you when they cancel your order. Amazingly horrible customer support. ","link":"http:\/\/www.resellerratings.com\/store\/Botach_com\/comment\/1164439#comment1164439","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Botach_com.jpg","store_name":"Botach Tactical \/ botachtactical.net","username":"Sepp11es","rating":"1"}, "single");){kind=link}
“We place tremendous value on our customers and strive for the highest standards in the industry. We sincerely regret any inconvenience that you incurred. Compuvest prides itself on our quality customer service and regrets that you feel your experience was anything less. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that give rise to the customer feedback and take appropriate measures to address their comments. We understand the miscommunications that have occurred and are sincerely apologetic.
We previously flagged your last comment because the invoice number was not provided so we were unable to look up your account. In any case, we do sincerely apologize for any inconvenience this may have caused you. We will be sending you out a free gift for this confusion. The unit was new plain box, but when tested there was a manufacturer defect as we had to cancel the order and refund you in full. Please do not hesitate to contact us if you have any further concerns. Thank you.”