1/5
posted Aug-22-2006
Good: Communication, Low prices
Bad: Deceptive shipping practices, stock not updated. Read the long explanation below
Bottom Line: C9tech has cheap prices but you certainly get what you pay for
I ordered a W3J and modular bay battry from C9tech because of the low price ($50 academic discount) and good return policy.
Pre Order: Before ordering, I contacted the owner, Sasha Trupcevic several times, and and communication was excellent, as I received responses in a timely manner.
Order Process: My order was processed without a hitch, although when I first tried to place an order the site was down.
Post Order/ Shipping: This is when the seemingly good shopping experience turns ugly. Basically, the only positive thing I can say about C9tech after my credit card was charged is that my laptop arrived in one piece.
I placed my order on July 23rd for a W3J and modular battery. Both were indicated as in stock. After ordering, my order was "cross shipped" on the 26th. Now, I had been constantly checking my order status, and emailed C9Tech to inquire as to what cross shipping meant. The owner told me that in order to avoid sales tax when selling to customers in certain states, they must first ship to their business location, then ship to the customer. I would like to point out that NOWHERE on their website is cross shipping mentioned, customers expect that when they select 3-5 day shipping, the order will arrive in those 3-5 days, not 6-10. When I complained to the owner, he acted as if he were doing me a favor, yet if I had known about the shipping delay I would have ordered from another store in another state (To avoid sales tax) that actually stocks the laptops in their warehouse.
To compound my problems, I was told that the modular bay battery was out of stock, EVEN THOUGH IT WAS NOT NOTED AS SUCH!
Finally, on August 3rd, 11 days after my order, I received the laptop.
More problems: On August 3rd I emailed the owner to ask when the battery would be in stock. On the 4th I received a response that it would be in stock in about a week, but I could have a different color battery from another model shipped now instead. I decided to wait the week, after the owner told me it would not be a problem for me to receive the battery by August 23rd (That is when I leave for college; I need the battery before then).
It is now August 22nd (1 MONTH AFTER MY ORDER!!!!) and the battery is still not here. In fact, according to the tracking information, it has not even left Missouri and will not be delivered until the 24th, at the earliest. Now I will have to incur the additional expense of shipping the laptop to my college.
Needless to say, if I need a product in any less than 30 days, I will definitely NOT be ordering from C9Tech again
This review was modified by
Schneid1224 on August 22 2006 12:55:25 PM
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![Share](javascript:share_rating({"review_body":"Absolutely incredible. I ordered at about 5 PM on tuesday, racket shipped same day and arrived ~1 PM thursday.","link":"http:\/\/www.resellerratings.com\/store\/Tennis_Warehouse\/review\/322608#comment322608","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tennis_Warehouse.jpg","store_name":"Tennis Warehouse","username":"Schneid1224","rating":null}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good: Communication, Low prices<br>Bad: Deceptive shipping practices, stock not updated. Read the long explanation below<br><br>Bottom Line: C9tech has cheap prices but you certainly get what you pay for<br><br>I ordered a W3J and modular bay battry from C9tech because of the low price ($50 academic discount) and good return policy. <br><br>Pre Order: Before ordering, I contacted the owner, Sasha Trupcevic several times, and and communication was excellent, as I received responses in a timely manner. <br><br>Order Process: My order was processed without a hitch, although when I first tried to place an order the site was down.<br><br>Post Order\/ Shipping: This is when the seemingly good shopping experience turns ugly. Basically, the only positive thing I can say about C9tech after my credit card was charged is that my laptop arrived in one piece. <br><br>I placed my order on July 23rd for a W3J and modular battery. Both were indicated as in stock. After ordering, my order was \u0022cross shipped\u0022 on the 26th. Now, I had been constantly checking my order status, and emailed C9Tech to inquire as to what cross shipping meant. The owner told me that in order to avoid sales tax when selling to customers in certain states, they must first ship to their business location, then ship to the customer. I would like to point out that NOWHERE on their website is cross shipping mentioned, customers expect that when they select 3-5 day shipping, the order will arrive in those 3-5 days, not 6-10. When I complained to the owner, he acted as if he were doing me a favor, yet if I had known about the shipping delay I would have ordered from another store in another state (To avoid sales tax) that actually stocks the laptops in their warehouse.<br><br>To compound my problems, I was told that the modular bay battery was out of stock, EVEN THOUGH IT WAS NOT NOTED AS SUCH!<br><br>Finally, on August 3rd, 11 days after my order, I received the laptop. <br><br>More problems: On August 3rd I emailed the owner to ask when the battery would be in stock. On the 4th I received a response that it would be in stock in about a week, but I could have a different color battery from another model shipped now instead. I decided to wait the week, after the owner told me it would not be a problem for me to receive the battery by August 23rd (That is when I leave for college; I need the battery before then).<br><br> It is now August 22nd (1 MONTH AFTER MY ORDER!!!!) and the battery is still not here. In fact, according to the tracking information, it has not even left Missouri and will not be delivered until the 24th, at the earliest. Now I will have to incur the additional expense of shipping the laptop to my college.<br><br>Needless to say, if I need a product in any less than 30 days, I will definitely NOT be ordering from C9Tech again","link":"http:\/\/www.resellerratings.com\/store\/The_c9tech_Store\/review\/272484#comment272484","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/The_c9tech_Store.jpg","store_name":"The c9tech Store","username":"Schneid1224","rating":"1"}, "single");){kind=link}
“We appologize for the long delay with your battery shipment. ASUS was not providing a healthy supply at the time and this why you had to wait so long for it. The shipping times listed on the product pages are the average FedEx Ground shipment times, not the overall time [from submiting the order to receiving it]. At the time of your order we were waiting for stock at our HQ, so to save time we used one of our distribution warehouses instead. Since you were in the same state as the warehouse, we could not ship directly to you without charging you sales tax. Instead we passed the notebook through our HQ and then to you so you wouldn't have to pay sales tax. All freight charges were covered by us [as listed on the site]. We try our best to avoid situations like these and regret that this happened. We hope that you enjoy your notebook for the years to come.”