1/5
posted Mar-23-2012
This was my letter of complaint. Their site sucks, I tried to order once and will NOT try again.
I wanted to order the Tillary tote from the website but was unable to do that because of a flaw in the checkout process. I tried to fix it but was unable to do so. I entered my shipping address which is my work address. Then I entered my billing information but there was NO area to put in my billing address. It automatically assumed my shipping was my billing and I could not attach an address to my card. I do NOT want to ship the item to my home address as it cannot be guaranteed the driver will not just leave the package on my doorstep.
Then I tried to click on live chat. I'm working so calling that toll free number wasn't something I was going to do or WANT to do. Hate the phone. After waiting for I forget how long, the service rep messages me but of course since I was waiting that long I forgot the window was still open. When I returned, the rep was gone. THEN when I go back to try to get on queue again the LIVE CHAT feature was off.
Seriously the experience was SO off putting. This was my first time trying to order through the website and the experience was horrible! The bag isn't worth it for this much hassle and I'll be sure to advise others when then consider ordering through the website. As a web developer - I find this REALLY unacceptable especially with amount of traffic and revenue the site I assume generates.
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![Share](javascript:share_rating({"review_body":"This was my letter of complaint. Their site sucks, I tried to order once and will NOT try again.<br><br><br>I wanted to order the Tillary tote from the website but was unable to do that because of a flaw in the checkout process. I tried to fix it but was unable to do so. I entered my shipping address which is my work address. Then I entered my billing information but there was NO area to put in my billing address. It automatically assumed my shipping was my billing and I could not attach an address to my card. I do NOT want to ship the item to my home address as it cannot be guaranteed the driver will not just leave the package on my doorstep. <br><br>Then I tried to click on live chat. I\u0027m working so calling that toll free number wasn\u0027t something I was going to do or WANT to do. Hate the phone. After waiting for I forget how long, the service rep messages me but of course since I was waiting that long I forgot the window was still open. When I returned, the rep was gone. THEN when I go back to try to get on queue again the LIVE CHAT feature was off. <br><br>Seriously the experience was SO off putting. This was my first time trying to order through the website and the experience was horrible! The bag isn\u0027t worth it for this much hassle and I\u0027ll be sure to advise others when then consider ordering through the website. As a web developer - I find this REALLY unacceptable especially with amount of traffic and revenue the site I assume generates.","link":"http:\/\/www.resellerratings.com\/store\/J_Crew\/review\/1372669#comment1372669","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/J_Crew.jpg","store_name":"J. Crew","username":"Sasorisa","rating":"1"}, "single");){kind=link}