5/5

posted Apr-23-2012

We were excited to find a well-reviewed company where we could build a computer with only the components we wanted for a reasonable cost. We had become frustrated with several computer companies because of having to include features we did not want just to get some we did, which added to the cost. With AVA we were able to pick exactly the components we wanted, and the customer service rep was very helpful in guiding us when we had questions. The only hiccup was that one part they received was defective, so they had to order another, which delayed shipping. They did not let us know about this delay until we inquired about the order status after 10 business days had passed and we had not heard anything. We would have preferred for them to be proactive and let us know about the delay. This was only a minor issue, however, and we certainly appreciate that they found the defective part before the computer was shipped. So far, we are extremely pleased with our new system!

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