1/5

posted Dec-11-2008

this has to be the worse company I have ever tried to do business with. I
Cannot understand how they stay in business with their unscrupulous tactics.


I ordered a Canon EOS Rebel XTI Camera package from their website at a
Price of $449.00. It included the camera, one lens (18-55) 1GB Memory Card
Card Reader LCD Screen protectors, Lens Cleaning Kit, Camera Case, Table
Tripod, Full size tripod, Lens Pouch, Cap Keeper and Wrist Strap. It even
Included
A free MP4 Player!!! All of this was listed on the website so I copied and
Printed it for reference.
The next night I receive a call from Victor (ext. 202) who tells me that I
Must
Purchase a battery for the camera in order to use the camera and did I want
The 2 hour battery or the 5 hour battery He recommended the 5 hour battery
For $168.00. I told him I did not want his battery. And he said OK but the
Camera
Will not work without it. (I felt he was trying to upsell me with this
Offer) Most all
Cameras come with a battery included. Then he told me that there would be
A
Shipping and handling charge and I told him the shipping was listed as free
On
The website. He said they could not ship and handle the camera for free and
Make
Any money and that I would need to pay a shipping charge.
After I hung up I became more and more aggravated and convinced that I had
Just been duped by some slick New Yorker.
(They already have a terrible reputation for this practice). So I called
Back to ask to cancel my order. Customer service put me on hold and I
Held for 20 minutes before I spoke with Chris, gave him my order
Number and told him that I wanted to cancel my order he put me on hold again

And it was another 20 minutes before he came back and he told me that it
Had been done. I ask him for a conformation number and he said I did not
Need one that it had been taken care of. This was on December 5, 2007.

On December 15, UPS delivered a Camera with a charger and battery and
Standard disk and manual and warranty which could be questionable and a
Sales slip for $629.99. I called
My credit card company and told them to dispute the charge (all of it). I
Will see if I can
Aggravate them as much as they have me. Someone needs to do a class
Action suit
Against this fraudulent company. I cannot believe there are so many
Complaints about
This company for the same thing over and over.

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1/5

posted Dec-21-2007

This has to be the worse company I have ever tried to do business with. I
Cannot understand how they stay in business with their unscrupulous tactics.
I ordered a Canon EOS Rebel XTI Camera package from their website at a
Price of $449.00. It included the camera, one lens (18-55) 1GB Memory Card
Card Reader LCD Screen protectors, Lens Cleaning Kit, Camera Case, Table
Tripod, Full size tripod, Lens Pouch, Cap Keeper and Wrist Strap. It even included
A free MP4 Player!!! All of this was listed on the website so I copied and printed it for reference.
The next night I receive a call from Victor (ext. 202) who tells me that I must
Purchase a battery for the camera in order to use the camera and did I want
The 2 hour battery or the 5 hour battery He recommended the 5 hour battery
For $168.00. I told him I did not want his battery. And he said OK but the camera
Will not work without it. (I felt he was trying to upsell me with this offer) Most all
Cameras come with a battery included. Then he told me that there would be a
Shipping and handling charge and I told him the shipping was listed as free on
The website. He said they could not ship and handle the camera for free and make
Any money and that I would need to pay a shipping charge.
After I hung up I became more and more aggravated and convinced that I had
Just been duped by some slick New Yorker.
(They already have a terrible reputation for this practice). So I called
Back to ask to cancel my order. Customer service put me on hold and I
Held for 20 minutes before I spoke with Chris, gave him my order
Number and told him that I wanted to cancel my order he put me on hold again
And it was another 20 minutes before he came back and he told me that it
Had been done. I ask him for a conformation number and he said I did not
Need one that it had been taken care of. This was on December 5, 2007.

On December 15, UPS delivered a Camera with a charger and battery and standard disk and manual and warranty which could be questionable and a sales slip for $629.99. None of the extra "bait" was shipped at all. I called
My credit card company and told them to dispute the charge (all of it). I will see if I can
Aggravate them as much as they have me. Someone needs to do a class action suit
Against this fradulent company. I cannot believe there are so many complaints(on this website and others) about
This company for the same thing over and over.

This review was modified by SandieP on December 11 2008 12:43:53 PM

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