1/5
posted Aug-15-2011
The order number below is my one successful purchase with Performance PCs. I picked up in person, and they even called me to make sure I would make it on time. However, when I returned home, I found that my card had been charged twice, once for an authorization and once for the invoice, reducing my available funds to 0. I wrote their cust. serv. and the response back was that the guy who handles that is out on vacation until next week, don't worry in a week it will come off of your card. Well, I let that experience slide and decided to put another order together...
Since I am not allowed to share the verbatim email (look else where for this review, it is out there on the web) I will summarize.
I tried to make my second purchase on 8/15/11. I picked out approximately $150.00 worth of fittings, filters, adapters, etc. When placing the confirmation of the order, it was kicked back because of a conflict with the billing address, which I had just moved, so I made the appropriate change and tried to resubmit. I was then alerted that I had insufficient funds for the purchase.
I check on my credit card site and there is an authorization for my order amount which has drained the available funds. I wrote PPCs customer service to ask them to please contact the credit card company to release the authorization so I could make the order again. The response back is a very curtly worded retort, amounting to, we didn't charge you, if your card says it was us than it is your card company's problem, not us.
Yes, the card was not "charged" by your company, but trying to make a purchase on your site caused an authorization, which with a simple phone call could be released and I can then make my purchase, at which point I also provided both addresses associated with the card and requested that they just rerun the order.
The next response, back is that they are too busy to handle this, sorry. This is where things went really sour, because quite frankly being too busy to handle a flubbed transaction that is adversely affecting a customer is unacceptable. It is part of doing e-commerce to "handle" these sorts of issues and if you can't, then maybe internet retail is not the business for you. I really just wanted to get my order through and pay for my product. I guess they didn't want/need my money.
I will be the first to admit, I got pretty angry. After trying to patronize this store, I did not receive an order, I was out $150 for at least a week (we will see how fast amscot will default the authorization, but history tells me it will be a week), and I was treated by Cust.serv. like I was a joke and not worth their time.
I can just hope that someone may read this and decide to go to another retailer instead. Good luck PPCs, if you continue to treat people like this I don't see a very bright future for your company. Btw, I hope you found my invoice by now, seeing as you tried to get this review removed by telling ResellerRatings that my order # was invalid; they seemed to believe my receipt and as you can see my post has been reinstated. Nice try!
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posted Apr-08-2012 
This review was modified by 
posted Aug-16-2011 
posted Aug-16-2011 
![Share](javascript:share_rating({"review_body":"I will say that all issues are resolved at this time, but it was a bit of an ordeal to get the whole order fulfilled. I would like to offer some suggestions for this company, like maybe linking your \u0022Out of stock\u0022 information to your inventory system. When I look at items and come across two conditions, a green button with \u0022Buy\u0022 and a red unclickable button with \u0022Out of Stock\u0022, means to me that if it\u0027s green, then you have them available to ship... not to mention if an item isn\u0027t in inventory when you ship everything else, maybe notify the customer of an additional shipment waiting to process and some tracking info... even though I did finally get the shipment that I was waiting on for two weeks, I had no tracking number sent to me so I was preparing for more CSR wrangling. All in all took from 3\/26 to 4\/11. Maybe in time I\u0027ll give them a try again, they do have incredible prices... but there are others who have similar prices and much better shipping and\/or inventory control. *cough Darvex *cough *cough","link":"http:\/\/www.resellerratings.com\/store\/HiFi_Sound_Connection\/comment\/1431971#comment1431971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/HiFi_Sound_Connection.jpg","store_name":"HiFi Sound Connection","username":"SamuraiBuddha","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order fulfilled as purchased, a bunch of connectors for a custom build, tubing, thermal paste (IC Diamond, can\u0027t wait to install!), some Scythe fans and assorted fittings and tools. This store has all the obscure parts I need.","link":"http:\/\/www.resellerratings.com\/store\/FrozenCPU\/comment\/939029#comment939029","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FrozenCPU.jpg","store_name":"FrozenCPU.com","username":"SamuraiBuddha","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Have to say, like everyone else, that this was a great shopping experience with this company; order arrived faster than expected, and low prices on hard-to-find items.","link":"http:\/\/www.resellerratings.com\/store\/Silicon_Valley_Compucycle_SVC_svcompucycle\/comment\/835651#comment835651","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Silicon_Valley_Compucycle_SVC_svcompucycle.jpg","store_name":"Silicon Valley Compucycle \/ SVC","username":"SamuraiBuddha","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Interesting story about newegg: I purchased an Asus Maximus IV Extreme Mobo from them. Apparently the on-board Bluetooth module that is included with the board was DOA. Because this was a part and not a packaged product there was a certain amount of shipping gymnastics involved: gave them a credit card number for collateral, they shipped out a replacement mobo that day (before I even shipped the other one back), overnight. I received the package the following day, opened it to remove the BT module, put the bad one back in, boxed it back up, affixed the PROVIDED shipping label, dropped off at Fedex. No additional charges on my card, no extra shipping to pay. This is how customer service should be handled. Newegg FTW!!","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/comment\/835634#comment835634","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"SamuraiBuddha","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"TigerDirect\/CompUSA gave me 1000ft. of cat6e because they mistakenly sent me two of them. When I contacted them to see how they wanted the return shipment handled, they said to not worry about it and that the cost and time of shipping it back was more trouble than it was worth. Awesome!! unfortunately, because I am in the same state as them, I have been using others to avoid sales tax :( But they have been a pleasure to work with and any chance I get to patronize a CompUSA, I do.","link":"http:\/\/www.resellerratings.com\/store\/Tiger_Direct\/comment\/835618#comment835618","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tiger_Direct.jpg","store_name":"TigerDirect \/ Systemax","username":"SamuraiBuddha","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sent back 2 sticks of XMS3 DDR3 4gb(ea)... they were causing BSODs on every machine they were installed in. Corsair had an RMA approved and shipped within a week. Even overnighted them once RMA testing completed. Have bought multiple PSUs, RAM, and cases that were Corsair brand, and they are always a part of my builds because of their reliability.","link":"http:\/\/www.resellerratings.com\/store\/Corsair\/comment\/835609#comment835609","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Corsair.jpg","store_name":"Corsair","username":"SamuraiBuddha","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The order number below is my one successful purchase with Performance PCs. I picked up in person, and they even called me to make sure I would make it on time. However, when I returned home, I found that my card had been charged twice, once for an authorization and once for the invoice, reducing my available funds to 0. I wrote their cust. serv. and the response back was that the guy who handles that is out on vacation until next week, don\u0027t worry in a week it will come off of your card. Well, I let that experience slide and decided to put another order together...<br><br>Since I am not allowed to share the verbatim email (look else where for this review, it is out there on the web) I will summarize.<br><br>I tried to make my second purchase on 8\/15\/11. I picked out approximately $150.00 worth of fittings, filters, adapters, etc. When placing the confirmation of the order, it was kicked back because of a conflict with the billing address, which I had just moved, so I made the appropriate change and tried to resubmit. I was then alerted that I had insufficient funds for the purchase.<br><br> I check on my credit card site and there is an authorization for my order amount which has drained the available funds. I wrote PPCs customer service to ask them to please contact the credit card company to release the authorization so I could make the order again. The response back is a very curtly worded retort, amounting to, we didn\u0027t charge you, if your card says it was us than it is your card company\u0027s problem, not us.<br><br> Yes, the card was not \u0022charged\u0022 by your company, but trying to make a purchase on your site caused an authorization, which with a simple phone call could be released and I can then make my purchase, at which point I also provided both addresses associated with the card and requested that they just rerun the order. <br><br> The next response, back is that they are too busy to handle this, sorry. This is where things went really sour, because quite frankly being too busy to handle a flubbed transaction that is adversely affecting a customer is unacceptable. It is part of doing e-commerce to \u0022handle\u0022 these sorts of issues and if you can\u0027t, then maybe internet retail is not the business for you. I really just wanted to get my order through and pay for my product. I guess they didn\u0027t want\/need my money.<br><br>I will be the first to admit, I got pretty angry. After trying to patronize this store, I did not receive an order, I was out $150 for at least a week (we will see how fast amscot will default the authorization, but history tells me it will be a week), and I was treated by Cust.serv. like I was a joke and not worth their time.<br><br> I can just hope that someone may read this and decide to go to another retailer instead. Good luck PPCs, if you continue to treat people like this I don\u0027t see a very bright future for your company. Btw, I hope you found my invoice by now, seeing as you tried to get this review removed by telling ResellerRatings that my order # was invalid; they seemed to believe my receipt and as you can see my post has been reinstated. Nice try!","link":"http:\/\/www.resellerratings.com\/store\/Performance_PC_s\/comment\/835045#comment835045","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Performance_PC_s.jpg","store_name":"Performance PC\u0027s","username":"SamuraiBuddha","rating":"1"}, "single");){kind=link}
“Dear customer, hope you are satisfied with this resolution. Let us know if there is anything else we can assist you with. Regards, TD Customer Service”