1/5

posted Jul-12-2011

7/13/2011
I just received my Alienware M18x laptop, which cost over $3500.00, and it was not the one that I ordered. In fact, it was configured for someone in Australia, so I couldn't even plug it in. I ended up calling Alienware five times, three times I was disconnected. Everyone I talked with seemed to be from India, which causes problems because sometimes you can't understand what they are saying, so you have to get them to repeat themselves. Finally, on the fourth call I was told that another order will be processed, and that I would receive it in 7-10 days. Being skeptical I called back a little while later, and they could not find any record of any re-order, so I had to re-order again.

This is really amazing, since you are paying (supposedly) for a quality product, and what you get is far less than quality. Moreover, the customer service is terrible. I will never do business with these people again.

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