1/5

posted Jan-17-2006

On 12/04/05 my washing machine broke down and I need to replace it for my family of five. The most competitive price listed was by a company called HypAudio.com at $998.00 plus $149.95 for shipping and delivery of a new US warranted machine. I submitted my Discover Card information and was charged $1147.95 immediately and received an invoice # 42860 stating that my machine would ship in 2-3 days. There were NO disclaimers presented to me prior to this purchase. I received an email on 12/05/05 requesting that I call the ‘Verification Department’ for this order. When I called, I was told that because HypAudio was not an Authorized Maytag reseller, the US warranty was void and my credit card was to be charged an additional $ 154.94, Invoice # 4047509 for a non-Maytag extended warranty. At this time I asked to cancel this order and was told that the order could not be cancelled. I sent sent an email to hypaudio.com detailing my complaints and canceling my order. On Tuesday 12/13/05 I received an email claiming that hypaudio would debit my credit card $507.00 for processing, shipping and restocking of this item that never left the local area. I responded to this email again detailing my complaints against this company. I discovered that there were no companies or DBA’s registered with the Secretary of State of New York with any variation of the name hypaudio or hypeaudio. I sent an email requesting the REAL name of the company in order to file complaints with the authorities. They refused to provide me with this information. ‘Customer Service’ sent me a very offensive email back (unsigned, as were they all) stating that no dispute resolution would be offered and all my emails would be blocked or deleted.

I worked backward from the shipping invoice and the REAL name of this company is: Thunderball Marketing, Inc., 10 Cragwood Road, Avedel, NJ, 07001. The responsible party for process service is: Ely Levy, 2134 Ocean Parkway, Brooklyn, New York 11223

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1/5

posted Jan-17-2006

On 12/04/05 my washing machine broke down and I need to replace it for my family of five. The most competitive price listed was by a company called HypAudio.com at $998.00 plus $149.95 for shipping and delivery of a new US warranted machine. I submitted my Discover Card information and was charged $1147.95 immediately and received an invoice # 42860 stating that my machine would ship in 2-3 days. There were NO disclaimers presented to me prior to this purchase. I received an email on 12/05/05 requesting that I call the ‘Verification Department’ for this order. When I called, I was told that because HypAudio was not an Authorized Maytag reseller, the US warranty was void and my credit card was to be charged an additional $ 154.94, Invoice # 4047509 for a non-Maytag extended warranty. At this time I asked to cancel this order and was told that the order could not be cancelled. I sent sent an email to hypaudio.com detailing my complaints and canceling my order. On Tuesday 12/13/05 I received an email claiming that hypaudio would debit my credit card $507.00 for processing, shipping and restocking of this item that never left the local area. I responded to this email again detailing my complaints against this company. I discovered that there were no companies or DBA’s registered with the Secretary of State of New York with any variation of the name hypaudio or hypeaudio. I sent an email requesting the REAL name of the company in order to file complaints with the authorities. They refused to provide me with this information. ‘Customer Service’ sent me a very offensive email back (unsigned, as were they all) stating that no dispute resolution would be offered and all my emails would be blocked or deleted.

I worked backward from the shipping invoice and the REAL name of this company is: Thunderball Marketing, Inc., 10 Cragwood Road, Avedel, NJ, 07001. The responsible party for process service is: Ely Levy, 2134 Ocean Parkway, Brooklyn, New York 11223

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