1/5

posted Apr-10-2012

I will never ever order from Home Decorators again. After a month I still don't have 3 of the 4 rugs that I ordered. They have already charged my credit card over $1000.00. When I called to find out where my order is, I was told that I had entered an incorrect zip code for my address on line and there is a fee to correct it. What really happened is they had given the freight carrier an incorrect zip code and I had to pay $7.00 dollars to correct their mistake.
I know the mistake is theirs because one of my rugs already delivered with the correct information on it.

I told them to cancel my order and was told by the customer service supervisor that I would be charged a 25% restocking fee.
So I paid the $7.00 charge and told them how horrible their customer service is.

After I hung up I received an email offering me $50.00 discount on my next purchase which I will never use.
In the almost 30 days since I ordered no one called me to tell me there was an issue.
They need to train their employees on the meaning of Customer Service!

This review was modified by Sacramento on April 17 2012 05:39:50 PM

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