4/5

posted Mar-22-2013

Ordered on the 19th, my FFL was crossed out, which means the license had expired since the last time Bud's sent something to that FFL. I had my FFL fax in his information before I made the order to rectify that issue. I responded to the automated email of no FFL and the next moring all was well. My FFL was now listed on the site and in my order.

The Rifles were shipped and arrived at a FFL on the 22nd. Super fast delivery, too bad it wasn't to my FFL. Similar name but 45 miles away. My actual FFL was showing in the order status.

Chatted with the online person and she gave me a gift card for 15 dollars. Not enough to cover the added cost the new FFL and the 90 mile round trip to get my rifles to their new home.

I gave 4 stars for the Customer service because they were quick to offer the gift card and get my order associated with my FFL. Another dealer had taken 3 weeks to get the FFL associated with an order, so I was pretty happy that it happened so fast.

Would have given them 5 stars for shipping for the speed alone, but had to take away 3 for shipping to the wrong FFL. 2 stars because it was at least within driving distance.

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3/5

posted Feb-24-2013

Will not let you know they didn't get your FFL information. Played email tag about the FFL. After they got that straightened out it was fairly painless.
Ordered on Jan 26th and received the gun on Feb 15th.

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5/5

posted Jul-15-2010

Incredible place to buy tires. This is my second order from them and I couldn't be more pleased.

My order didn't have an invoice for the rebate on the tires, probably UPS fault, I noticed one set of tires came in a plastic bag, the other didnt'.

An email to CS at 10:54 got a response with a pdf of my invoice by 10:57 and rebate submittal and confirmation by 11:11.

I will be purchasing from them in the future, and I suggest you do as well.

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5/5

posted May-26-2010

I ordered parts for my wife's minivan on a weekend.
Due to usage of Amex as the payment option it didn't get an automatic confirmation for the order(this was very clearly documented that it wouldn't be processed through the website with Amex).

Monday rolls around and I get a notice of order confirmation and a shipping confirmation email.

Tuesday I received the parts.

Used the parts and my wife's van is working well.

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5/5

posted Apr-06-2008

Ordered a video card and some ram from them and chose the 3 day guaranteed delivery. UPS messed up and delayed the shipment, but Newegg refunded my shipping costs when they found out about the mix up.

My experiences with Newegg have been great and I highly recommend them to everyone.

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