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Sabbio

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  • Espresso Zone
    Rating 4/10
    2/5
    2012-02-15

    “Greetings !
    Sorry but the information given over the phone was not 'correct' enough to acquire the right size ring for my stove top unit (...12 Oz ~ 9 Servings...).
    Just received an email today stating there were none available in the required size to work for my unit. They did mention that a credit would be applied to my account (...waiting...).
    Blessings To All !


    posted Feb-15-2012

    espressozone
    Espresso Zone rep has responded

    “Hi Richard, thanks for contacting us. Please note regarding these gaskets as in your situation where the specific mfg. name, brand and size is not known, or is a model that we do not sell, all we can do is offer the dimensions of the gaskets we stock so you can estimate if you feel one will fit or not. I'm sorry you feel dissatisfied; however, please understand we have no way to match a part to your pot over the phone when these details are unknown. There are many different brands, models and sizes that all utilize unique parts. Thanks again and have a good day.”


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