1/5

posted Mar-25-2008

I ordered From Nexfan.com for years with no problems, but now I have a serious problem. as everyone that has posted here.
The thing to do is what I did last week by Filing charges and complaints to BBB, The FTC FBI Attorney general in PA. Pa. police Department, And Yahoo.
do a charge back ASAP and don't stop there.
The seller has 30 to get the order to you. by Law they are to inform you of delays if more than the alloted shipping time on the website, and ask if you agree to the terms or not and give you a choice of deny or accept. if you deny a prompt refund should be given. failure to do this is against the law. not shipping at all is Fraud. what this company has done is Fraud on a mass scale.
My loss so far is fairly much, but it is the principle that I don't give Charity to those who steal it from me. this company has no Care to ship when they already have the money in hand.
I filed everything above. the law is against him.
Nexfan is currently being investigated by the FTC and Now the FBI. I sent emails and talked by phone to both these agencies. the FTC has contacted the local Pa. Police department as well to find out information on this company and persue legal actions against them.
I advise everyone to do the same. stop Nexfan before they take even more money from unsuspecting consumers.

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4/5

posted Feb-22-2006

Fast shipping good product better price. would do business with again. I like when im suprised by a company and see tracking number the following day and receive it before i was expected too!
will order from soon and add them to my list of favorite sellers.

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4/5

posted Feb-22-2006

I purchased on this set of orders over a thousand Dollars and in a few months alone several thousand dollars. one of my orders was 2 Computer cases one which was crushed as if you jumped up and down on it. called Newegg and quick response was told they would file a claim. would have a replacement in 5 to 7 Business days. thought nothing of it, few years back UPS crushed a previous case and I received a replacement in about 4 days. made this call on 7/6/2006 received an email on 7/7/2006 of the claim and it said "you should be receiving the replacement shortly." once again thought nothing of it. Monday went by, still showed at step 1 called just to check on a date. and was told then it would take 10 business days before it would even ship. thats not what I was told in the email. and the person that filed the claim said 5 to 7 days to Receive the case. everytime I get a different answer. I called again on Tuesday and this time was spoken to in a seriously RUDE Manner. this did not set well with me. also was supposedly given Rush 2nd day shipping and told that he would see if he could get them to ship it out today. as soon as the call was over im sure he told the next 10 callers the same thing and never once found out about my Claim that I paid for. or any care that my merchandise was damaged. his words to me were " I told you Sir I can't find out about getting your order shipped out while im still on the phone with you, is there anything else." you know I have a customer calling me everyday wanting his computer. I get part of my business from word of mouth, I could only imagine what words are coming out of it right now. its now 7/12/2006 now and still at step 1 not packed just order placed. it has now been 2 weeks since I ordered the first case. and was slow shipping to say the least then it was shipped on 6/29/2006 arrived in my city on 6/30/2006 in the morning mind you, even though it was 4 miles away it sat there until 7/5/2006 before delivering it in the middle of the afternoon. this is UPS. fedex would have delivered it on 6/30/2006 or even 7/3/2006. and it would have been intact. this is not newegg's fault however they chose to take a better deal to save some money with UPS. I never liked UPS, never will never have, they lost 8 orders in 6 months, delayed shipping, said they had come buy but didn't, you name it. the worst company to have your merchandise to ship with. one of the reasons I order from newegg is because they used to use fedex, but now use UPS for standard shipping. Have done Business with Newegg for many Years, Bought tens of thousands of Dollars in Parts. I Run a IT/Computer Business with customers of my own. paid more than from a standard Wholesale for several reasons being shipping and average price, plus certain parts my Wholesaler does not carry. this is the first major problem with Newegg, several times minor problems. those were corrected quickly. this time it is not only unexceptable the way my business has been conducted but I don't like to be told that they do not know when it will ship, or that it will be received in 5 to 7 days and then 10 business days before it ships and so on. I am seriously considering Taking my business elsewhere. you would think a company Like Newegg would appreciate the sum of Money I spend with them. but hey its my money, and I have terminated my business with prior online merchants who thought they had become better than the customers they serve, this is how I feel right now about newegg. and im sure newegg will respond to this because its in their nature to give auto responses without putting the personal touch on it. the reviews I read over the years and the responses from them you could tell they were copy and paste. and similar to every response. I will say there are very few Problems that do occur. thats why the ratings are so high. but when a problem does arise say 4 out of hundred will get just what happened to me. Good Luck!

This review was modified by SPIRITOF98 on July 12 2006 10:24:47 AM

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1/5

posted Jun-29-2004

Today is Tuesday June 29th in the Afternoon and my order is just being Packed. yesterday I emailed them about the order taking so long since I am on a deadline, and they said would ship out on the 29th after being place in the morning on the 25th. I normally purchase from here with confidence, now I am not so sure. I have purchased 10's of thousands of dollars from this company over the years and I have found this to be a fact. zipzoomfly has 2nd day air and newegg has fed ex saver, most are free yet newegg beats them 2 fold in shipping because they get the order out the same day most times. it looks now that I won't receive my Large order until July 1 yet when you add it up is 5 business days later for 2nd day air. that upsets me.

This review was modified by SPIRITOF98 on July 09 2004 04:09:59 PM

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1/5

posted Feb-24-2004

I purchased a Logitech Keyboard from CNETPC that I received 1 email in 9 days, after the 4th day I sent an email asking for my tracking number that I didn't get. when I called on the 9th day I was put on hold when my call was received I asked where my product was and I was told that I needed to verify my credit card information. they could have emailed me to let me know this or something, I will never do business with this company again.

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1/5

posted Aug-05-2002

I Purchased A PC Case Free Shipping as everyone else 10 days
Later I Received an Email Stating that my order had been cancelled as all the others as you can see im upset just as much as everyone here. never do business with this company. in fact do as I did. EMS Computing is A member of Better Business Bureau contact them and file a complaint.www.bbb.org

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