1/5

posted Dec-19-2011

Ordered a Tamron Nikon mount lens, received a Canon mount lens, and an older version than the one I hard ordered to boot. It was clearly mislabeled in their inventory, as the bag containing the lens was marked "NK" for Nikon.

Waited about 15 minutes on hold before I was told that the lens I actually ordered was not in stock, so I'd just have to send the wrong one back for a refund (meanwhile a charge sits on my credit card for two weeks or more, from the date I ordered, in exchange for NOTHING). I was told that a pre-paid return label would be sent to my email.

What I received instead, was a printout with instructions to take the package and the printout to a FedEx store, and they'd print and attach the label for me. Great, now I get to drive 30 miles (each way) to the nearest one, just to rectify someone else's mistake? Forget it.

I called KEH back, and after another 15 minutes on hold, I was told that is just how their system works, too bad (despite the facts that numerous other online merchants have no trouble sending a pre-paid label that allows your local driver to pick up your package).

After expressing my frustration, they finally offered to allow me to ship it via UPS or USPS (whichever is closer), and include the receipt in order to be reimbursed later. Now I don't have to waste over an hour driving to FedEx (as there is a post office just a few miles away), but I still get to front the return shipping costs, and hope I get reimbursed.

These guys need to improve their return and inventory systems. What I find most annoying about this entire saga is that they apparently have no problem wasting my time to rectify their mistakes, and offered me absolutely no compensation for doing so, nor could they get me what I actually ordered.

I know most people have great experiences here, but mine hasn't been thus far, and I have been given no reason at all to give them a second chance.

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1/5

posted Dec-14-2011

Ordered some movies on November 23, which were listed in as being in stock (and are still listed as in-stock). As of December 14, I still have not received any shipping notification, and my order still shows as being "in process." Customer service just tells me that items are on backorder, with no estimate of when they might arrive.

WBShop really needs to get their business in order, and list the CORRECT stock status of items on their site (the way most reputable online businesses do in this day and age).

I will NOT be ordering from them again, even in spite of several successful orders I have made with them in the past. Being that there is no telling whether your order will arrive in a matter of days, or months, no price is going to tempt me to try my luck again.

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4/5

posted Sep-14-2010

Other than being pretty slow to ship out, I have had no problems with several orders from DeepDiscount. Would I prefer that they ship more quickly, of course? However, being that their best prices are often the lowest a given Blu-Ray will ever sell for new (beating even Amazon), I don't mind a few extra days of waiting.

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5/5

posted Sep-14-2010

Directron have been a very reliable computer equipment reseller for years. I have used them for nearly a decade, and they have always gotten the job done with good prices, and reasonable no-nonsense service. They might not always be as cheap as some of their larger competitors, but the are often great for finding discontinued or otherwise hard-to-get items.

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1/5

posted Sep-14-2010

Walmart advertised a pre-order for the Iron Man 2 Blu-Ray, on their website, and in their weekly print ad, at $15, in a group with several other Blu-Rays. It seemed like a good price, with free shipping, so I ordered one.

The next day I received an email stating:

"Thank you for your recent Walmart.com order. Unfortunately, we've had to cancel the item(s) listed below due to limited availability.

We always want your Walmart.com shopping experience to be a good one and are sorry for any inconvenience this may cause you. If you'd like to speak to us regarding your order, please call Customer Service at 1-800-966-6546. We're available Monday through Friday from 8:00 a.m. to 10:00 p.m. (CT) or Saturday and Sunday from 9:00 a.m. to 10:00 p.m. (CT).

Item availability is updated frequently, so please check our site later if you'd like to order this item again."

Looking at their website, the Iron Man 2 Blu-Ray was shown as available to pre-order, only now at $25.

I called the provided customer service phone number, and was (rudely) told the the price was a mistake, too bad, you're out of luck, we can cancel your order at any time if we decide we gave you too good of a deal. Despite my demands, they offered no solution whatsoever, other than to re-order it at the higher price.

BAIT and SWITCH!

Walmart, you have earned yourself a lifelong enemy. I doubt it will have been worth saving a few bucks on your end, because I will go out of my way to make sure that nobody I come in contact with ever shops with you again.

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5/5

posted Apr-07-2010

I ordered a motherboard from ANT through eBay. They shipped my order reasonably quickly, and provided me with up-to-date information about it throughout the process.

I was not as impressed with their packing job, as the motherboard box was just placed inside a lightly padded envelope. For an item as sensitive as a motherboard, I would much prefer to see it packed in a shipping box (hence, effectively double-boxed).

The motherboard does work perfectly, as far as I can tell. So no ill effects of the packaging, but it was far from confidence inspiring.

However, the overall order experience was good enough that I would return to ANT in the future if need be.

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1/5

posted Apr-07-2010

I ordered a jacket which was listed as being in-stock on their website. My credit card was promptly charged, but for a week, I saw no further progress with my order.

At this point I received a poorly worded email telling me that my order was in fact NOT in stock. I asked for clarification on the "options" for completing my order, because I could not understand what they were attempting to offer me.

Four days later, a much clearer email showed up which stated: "You can either completely cancel this order or if there is another jacket you may be interested in of equal or more value (within reason) we could upgrade you to that."

I wrote back requesting the only other jacket on their site of similar functionality, which was priced $30 more. I recieved a reply stating that they'd have to charge me $20 extra just to "break even".

At this point I asked that my order be canceled. It took over two weeks from that point for the refund to post to my credit card.

If O2 had acted like many more reasonable merchants, and not charged my card until my order was ready to ship, I would have been stuck waiting for a refund nearly a month after originally placing my order.

I am not impressed by a website that can not keep track of it's inventory, charges customers for items they do not have in stock, and then will not honor their own customer service commitments.

This review was modified by SC05 on April 08 2010 01:40:54 PM

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1/5

posted Apr-07-2010

Dell sat on my order, showing it as "in production" for over a week, then canceled it, claiming the price was incorrect.

How is one supposed to tell if a good price at Dell is a real sale, or if they are just trying to harvest your personal information, and steal a week's worth of interest from your bank or CC company?

Fool me once, shame on you, Dell. I will not be coming back, because I know you'd be trying to fool me again.

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5/5

posted Mar-24-2010

MWave proved to be every bit as reliable and quick as Newegg for this order. As long as their prices are competitive, I will give them business when I can, and hope that their future performance is just as excellent.

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5/5

posted Feb-23-2010

I received extremely quick and responsive service from Kerry at Really Big Cameras. Within a couple days, I had my Photoclam ballhead, and what a wonderful item it is. I highly recommend this seller and his new product line, which offers great value in a realm of overpriced alternatives.

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