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The Reviews

All Customer Reviews (3)

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BestBuyPCS

5/5

posted Dec-06-2010

I have dealt with BestBuyPCS a number of times over the past few months, and have had excellent service from them each time. I have purchased large (55" - 65") TVs, both 3D and regular flat screen, as well as glasses and Blu-Ray players to go with them. They have delivered the itmes in excellent condition and in good time. I've had a couple of complications too, and they've come through with flying colors. Once was a problem with delivery, where the delivery company kept trying to deliver the TV at night, but it was for a business and needed to be delivered during working hours. The shipping company was really a pain to try to deal with directly, so I called BBPCS and they interceded and got it taken care of. Going above and beyond, IMO. Also, once I had to cancel a large TV order, and they handled it very professionally, minimizing the restocking fees. I've mostly dealt with Brittany, and she's been great. But even when I dealt with other people, everything was well handled. I heartily recommend them.

Smarthome

1/5

posted Nov-18-2010

I had sucessfully ordered an item from SmartHome many years ago for personal use, so I was expecting a good experience this time. However, they have really gone downhill. I ordered 5 Network Adapters from them. I called before placing the order to make sure they were in stock due to time constraints on the order. I was told that they had 4 and would be getting more in a few days. So I placed the order online about 10 seconds later. I got an email the next day saying all of the items were out of stock and would be available in 5 days. 7 days later I called because I hadn't gotten another email. I was told on the call (quite rudely) that the items might be available in another 10 days, but maybe not. No email, nothing. I had to do all the work. So I cancelled the order and bought them someplace else. But I was amazed at the lack of professionalism and customer service. I won't be doing business with them again.

Pro Securitys (Great Deals Inc.)

1/5

posted Nov-12-2010

This company has excellent selections, and exactly zero customer service. They don't have a phone number on their web site, even their "phone sales" link sends you to email. If you do manage to find their customer lack-of-support number (1-(866)-566-4962) all they do is give you an email address.

I suspect if you order something and they send it out on time, it's a good place to do business with. But if there are any issues at all, prepare to be enraged. It is now 3 days after my last expected delivery date, and no one has even responded to my emails. Also, they charge your credit card when you place the order, not when they ship it. I consider that to be shady dealing. I will certainly never do business with them again. I give them the absolute minimum number of stars available.

Update: 6 days later of "that will ship tomorrow" emails and nothing has happened. If I could find the items elsewhere I would cancel in a second. Worst company ever.