1/5

posted Apr-17-2013

This place is the worst! I wish I had read these reviews before dealing with these unprofessionals! I ordered a windscreen for my bike, received the wrong one in the mail. Immediately called their joke of a customer service line. The first 3 tries, no one answered, and I was greeted with an answering machine that I could not leave a message on (voicemail full). On the fourth try, a "customer service" rep answered that had the hardest time even finding my order on his computer (even after I supplied him with every possible detail). Once he claimed he did find it, he was still quoting back to me someone else's order! Once we were finally on the same page, he said they would be emailing me a return label to send the wrong screen back, and said that that email could take 1 to 5 days!! He also said they would not send me the correct screen until they got the wrong one back from me. Well four days later, the email did arrive, I sent the wrong screen back, and through tracking saw that it arrived back at their store. THIRTEEN days later, I still had no new screen, no status email from the company, no refund, nothing!! Several attempts to call the store back all led to the unanswered phone, and my emails are not being replied to! Horrible!!!!!
I chose this place based on their cheaper prices, but the price I've paid since, has not been worth it!! Hopefully if you are reading this, it is BEFORE you deal with them!!

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